Predictive Calls

Predictive Call is a calling method that allows you to automatically call multiple phone numbers at once and connect only the caller who answered the call to a waiting user.
To make a predictive call, select Make a predictive call Please check,

  IMPORTANT

  •  A separate contract is required to use this function.Also, this function can only be set by users to whom the MiiTel administrator has granted "predictive call setting authority" in each service authority .

table of contents

Step 1: Configure queuing

With Predictive Call, a call is made to the destination list set in MiiTel, and if the other party answers, MiiTel will receive an incoming call. If more than the number of users who can respond at that time respond, Hold voice guidance (waiting call), so Queuing settings is set.

  IMPORTANT

  •  Settings and changes will be reflected around 3:30 am the next day.
  1. Log in to MiiTel Admin with an account that has administrator privileges. (To access MiiTel Admin, see MiiTel Analytics Click the gear icon on the top right of the screen.)
  2. [Incoming call] > Click Queue.
  3. [add queuing] Click.
  4. Set the following items, Click Save.

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1User group: Group to call in queuing. Groups can be created in advance using Group management

2Queue name: Enter the name of the queue to create

3Description: Enter a description for the queuing configuration to create

4Call distribution type: Specify the order in which operators are called

「ringing」

  • Call users all at once.
  • The first user to respond will be connected.

「Ring the longest waiters」

  • Call the user with the longest wait time after calling in that queuing (non-queuing incoming calls and outgoing calls are not included in waiting time counts).
  • [ringing seconds] The called user does not change even after the number of seconds set in .
  • When a user who receives a call fails to answer and clicks "Decline" on the MiiTel Phone, ring the next user with the longest waiting time.
  • Phones other than the called user do not ring.

  NOTE

  •  Wait time aggregate information is reset once a day during the maintenance window.

「Ring the person with the least number of calls」

  • Ring users who have called less times in that queuing (non-queuing incoming and outgoing calls are not counted).
  • The user who is called does not change even after the number of seconds set in [Number of seconds to be called] has passed.
  • When a user who receives a call fails to answer and clicks "Decline" on the MiiTel Phone, ring the next user with the fewest calls.
  • Phones other than the called user do not ring.

  NOTE

  •  Call count aggregate information is reset once a day during the maintenance window.

"random ringing"

  • Randomly call users one by one.
  • Randomly calls the next user after the number of seconds set in [Seconds to Call].
  • Phones other than the user being called do not ring.

"Ring in turn"

  • Call users one by one.
  • Call the next user after the number of seconds set in [Number of seconds to ring].
  • Phones other than the user being called do not ring.

5Voice that repeats while waiting for a call: The sound t hat the caller plays while the caller is connected to the user. Sounds are registered in the sound management in advance.

6Ringing Seconds: Number of seconds to call the user. If the number of seconds is exceeded, call the next user after the specified wait time.

7Latency (seconds): Specify the maximum number of seconds to wait for the caller.
The call will automatically hang up after the specified number of seconds.

8Call interval (seconds):The amount of time to wait before calling the user again if the call to the user fails.

9Number of calls waiting: Specify the maximum number of people to wait.

Step 2: Set up Predictive Call

Step 1 set by Queuing to set up a predictive call. There is a normal setting method and a setting method using a template.

  NOTE

Create a template

  1. Predictive Calls in MiiTel Analytics clipboard-list-solid.svg Click.
  2. Click + Add New Predictive Call.
  3. Set each item below.

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1Register as template: If checked, the settings can be saved as a template.

2Line name (phone number): Set the calling number to use

3queue:Configure pre-created queuing

4Predictive dialer name: Set name for predictive call

5Simultaneous calls: Set the number of simultaneous calls (1 to (Up to 50 can be set)

6Call time (seconds): Set the number of seconds to ring the destination (10 to 360 seconds)

7Latency (seconds):Set the number of seconds for the called party to answer and ring an available user (10 to 360 seconds)

8Call interval (seconds): Set the number of seconds to make the next call after making a call or ending a call (1 to 360 seconds)

9Importing a contact list: Click Choose File Set up a list of called phone numbers created in CSV format

  NOTE

  •  The maximum number of lines in a CSV file is 50,000 lines.
  •  Phone numbers can be used with or without hyphens.
  •   Enter the destination list from the second line.
    The following is an example of how to create a form (telephone number is required; "name" and "reference information" are optional).

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Prediktif dialer