You can deactivate users who are temporarily away from phone call activities due to organizational changes or other reasons. Deactivated users will not have access to all MiiTel services and will not be included in the list of available users.
Permissions or subscriptions required
- The user must have administrative privileges to activate or deactivate users.
Contents
Deactivate the user
- Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
- Click
Open MiiTel Admin on the top right of the page.
- Click User > User List.
- Click
on the user you want to deactivate > Deactivate.
- Click Save.
NOTE
-
You can also uncheck Activate user to deactivate the user. (Click
Activate the user
- Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
-
Click
- Click User > User List.
- Click
- Click Save.
NOTE
-
You can also check Activate user to activate the user. Click
Difference between deactivated users and activated users (Q&A chart)
The difference between deactivated and activated users for MiiTel services is the following.
MiiTel Admin
| Deactivated user | Activated user | |
|---|---|---|
| Can this user log in to MiiTel Admin? | No | Yes |
| Will this user be included in the list of available users? | No | Yes |
| Will this user keep their phone number? | Yes | Yes |
| Will this user still be included in the user group? | Yes | Yes |
IMPORTANT
- If you have an incoming call rule with the Call specific user action, check if the deactivated user is not set as the specific user. If a deactivated user is set for this rule, you will not be able to receive phone calls.
MiiTel Analytics
| Deactivated user | Activated user | |
|---|---|---|
| Can this user log in to MiiTel Analytics? | No | Yes |
| Will Zoom, Microsoft Teams, and Google Meet integration settings be kept? | No | Yes |
| Will this user's call history still be available in Call History? | Yes | Yes |
| Will this user's meeting history be available in Video Analytics? | Yes | Yes |
| Can this user be included in the conditions for the Dashbaord? | Yes | Yes |
| Is the call history of this user also aggregated in Overview of the dashboard? | Yes | Yes |
| Will this user's data still be available in Table (By user) of the Dashboard? | No | Yes |
| Will this user's data be aggregated in Table (By day, By week, By month) of the Dashboard? | Yes | Yes |
| When entering a comment, will this user be displayed as a suggestion for the mention? | No (Comments that were already mentioned in the past will still be displayed.) |
Yes |
MiiTel Phone
| Deactivated user | Activated user | |
|---|---|---|
| Can this user log in to MiiTel Phone? | No | Yes |
| Will the username be displayed in Menu > User? | No | Yes |
MiiTel Phone Mobile
| Deactivated user | Activated user | |
|---|---|---|
| Can this user log in to MiiTel Phone Mobile? | No | Yes |
| Will the user name be displayed under Internal? | No | Yes |
MiiTel Call Center
| Deactivated user | Activated user | |
|---|---|---|
| Can this user log in to MiiTel Call Center? | No | Yes |
| Will this user be displayed in the User list of the Real-time monitor? | No | Yes |
| Will this user be displayed in the Seat map? | No | Yes |
| Will this user be displayed in the report? |
No |
Yes |