Anda dapat menggunakan real-time monitor untuk memeriksa status semua user saat ini dan lamanya waktu dari status tersebut. 

Circuit list

Dari circuit list, Anda dapat memeriksa status penggunaan secara live dari circuit. Anda juga dapat mengklik nama field untuk mengubah urutan data. (Dengan ini, Anda dapat memeriksa circuit dengan antrean paling banyak, rasio menjawab panggilan terendah, dll.)

Anda dapat memeriksa data berikut dalam circuit list.

• Circuit name: Nama circuit yang diatur dalam the phone number management.
• Phone number: Nomor telepon yang Anda gunakan di MiiTel.
• On call: Jumlah panggilan aktif saat ini  (tidak termasuk extension calls and automatic call forwarding).
• Dialing: Jumlah panggilan  yang sedang dilakukan.
• Incoming calls (Missed): Jumlah panggilan yang tidak terjawab.
• Outgoing calls: Jumlah panggilan keluar.
• Outgoing calls (Missed): Jumlah panggilan (dari user) yang tidak dijawab.
• In queue: Jumlah panggilan tunggu.
• Ratio of answered calls: Jumlah panggilan keluar / (jumlah panggilan keluar ＋ jumlah panggilan keluar (missed)) x 100
• Maximum waiting time: Waktu tunggu terlama dalam queue saat ini.
• Hold time: Total hold time (not including extension calls and automatic call forwarding)
• Forwarding: Jumlah panggilan masuk yang sedang ditransfer secara otomatis.
• Incoming calls: Jumlah total berikut ini: incoming calls, incoming calls (missed), voicemails, and automatic call forwarding
• Answered calls: Jumlah total panggilan yang dijawab oleh user.
• On hold: Number of calls put on hold (not including extension calls and automatic call forwarding)
• Ratio of response: Rasio dari user yang menjawab panggilan (Ratio of response = Jumlah answered calls / incoming calls x 100).
• Maximum number of simultaneous calls: Maximum number of simultaneous outgoing calls (excluding internal calls, monitoring, and call forwarding). 

Operator list

Dari operator list, Anda dapat memeriksa status setiap user saat ini, lamanya waktu dari status saat ini, jumlah answered calls, average call duration, dan lainnya. 

Anda dapat memeriksa data berikut dalam operator list.

• User name: nama dari user.
• Work status: Waktu keseluruhan dari setiap status.

• Status: Current status that is being set on MiiTel Phone. (Users with administrative privileges for MiiTel Call Center can click to change the status.)

• Circuit name: Jika user sedang menelepon, nama circuit user tersebut akan ditampilkan.
• Elapsed time: Lamanya waktu dari status saat ini.
• Answered calls: Jumlah panggilan yang dijawab oleh user.
• On hold: Number of calls put on hold (not including extension calls and automatic call forwarding)
• ASA: Average time to answer the incoming call.
• Average call duration: Waktu rata-rata panggilan masuk.
• Average hold time: Average hold time of phone calls.
• Total hold time: Total hold time of phone calls.
• Account name/Phone number: Jika nomor telepon orang tersebut terdaftar di Contacts, nama akun dan nomor teleponnya akan ditampilkan di list ini. Jika nomor tidak terdaftar, maka list akan ditampilkan sebagai "Unknown company / Unknown contact / 03-0000-0000." is not registered, the list will show as "Unknown/Unknown/03-0000-0000."
• CPH: The average number of calls responded per hour while the user was logged in to MiiTel Phone. 
  CPH = Total number of calls / total time of the following statuses: Available, Outgoing calls only, Post-call, On call, On hold
• Ratio of answered calls: Number of outgoing calls / (number of outgoing calls ＋ number of outgoing calls (missed)) x 100
• Extension number: User's extension number.

Status

Dari operator list, Anda dapat memeriksa status operasi pengguna dengan 12 status berikut.

User details screen

If you click the user name in the operator list, the user details screen will be displayed.

You can check the following data on the user details screen.

• Status: The status currently being set on MiiTel Phone and the usage status of MiiTel Phone.
• Elapsed time: The duration of the current status.
• Circuit name: If a user is on a phone call, the circuit name being used will be displayed.
• Account name: If the caller's phone number is saved in Contacts, the account name will be displayed. If not, it will be displayed as an Unknown company.
• Contact person name: If the caller's phone number is saved in Contacts, the contact person's name will be displayed. If not, it will be displayed as Unknown contact.
• Work status
  • Total call duration: Total call duration of phone calls made during the time period.
  • Total number of calls: Total number of calls made during the time period.
  • Average call duration: Average call duration of phone calls made during the time period.
  • Answered calls: Total number of answered calls during the time period. (From external phone numbers) 
  • On hold: Number of calls put on hold (not including extension calls and automatic call forwarding)
  • Work rate: The ratio of time spent on tasks related to phone calls compared to the time logged in to MiiTel Phone.
    Work rate (%) = (Call (total time) + Post-call) / total time of all MiiTel Phone's statuses (excluding offline and network errors)
  • Ratio of answered calls: Number of outgoing calls / (number of outgoing calls ＋ number of outgoing calls (missed)) x 100
• Total call duration: The total time each status was set during the time period. (The actual time may differ due to network conditions, etc.)

You can check the speech recognition results of the user currently on a phone call in real-time.

Also, you can do the following with the user.

• Internal call
• Whispering
• Monitoring
• Group call

Set an alert to the operator list

Jika queue, ratio of response, atau lamanya waktu melebihi nilai yang diatur, operator list akan menampilkan peringatan untuk kolom ini dengan warna latar belakang merah atau kuning. 

1. Klik tab Settings.
2. Klik Display rules > Alert.

1. Tetapkan nilai numerik untuk field tempat Anda ingin menampilkan peringatan pada list.
2. Turn ON the toggle switch untuk mengaktifkan peringatan.

1. Klik Save.

Set the time period to gather data

You can set the time period of the data to be displayed on the real-time monitor.

For example, if you set your business hours for the time period, only the data generated during the business hours can be checked.

1. Click the Settings tab.
2. Click Display rules > Time period of gathering data.
3. Enter the start time and end time. If you want to set the time period to 24 hours, you don't need to enter anything, as you can check Set to 24 hours.

1. Click Save.