Integrate the Slack mention

On the Slack notification, you can also add a Slack mention. 

You will set the user to mention by the user who is going to conduct the actions of the notification. With this, you can mention that Slack user in the notification after a specific user enters a comment, makes a call, etc. Please also check the example below.

Example)

  • Notification rule: At the start of an outgoing call
  • Integrating Jane Smith (user) with Matthew Hudson (Slack user)

Like the image below, when Jane Smith starts an outgoing call, Matthew Hudson will be mentioned in the notification.

 

Slack00%2B.png

  Permissions required

  • Only users who have administrative privileges can change this setting.

  IMPORTANT

Receive the URL of the Slack user you would like to mention

By following the procedures below, you will first receive the URL of the Slack user you would like to mention in MiiTel's notification.

  1. Open Slack. Right-click the icon of the Slack user.
  2. Click Copy link.

Slack03%2B.png

  1. Save the copied URL. (You can paste it to a notepad.)

Set the Slack mention integration

  1. Log in to MiiTel Admin.
  2. Click Third Party Integration > Slack > Mention integration.
  3. Click Edit on the MiiTel user.

Mention000.png

  1. Paste the Slack user's URL, which you've received from Receive the URL of the Slack user you would like to mention.

Mention001.png

NOTE

  •   Please only set one URL. You can't set the URL of multiple Slack users.
  1. Click Save.
  2. Next to the MiiTel user name, the ID of the Slack user you've integrated the Slack mention will be displayed.

Mention002.png

Delete the Slack mention integration

  1. Log in to MiiTel Admin.
  2. Click Third Party Integration > Slack > Mention integration.
  3. Click Edit on the MiiTel user.

Mention003.png

  1. On the confirmation screen, click Delete.

Mention004.png

  1. You can see that the Slack user ID is deleted from the MiiTel user.

Mention005.png

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