Announcement: About the new call history and new call history list

We are going to make changes to the Call History and Call History List on MiiTel Analytics. 

Prior to these changes, the preview version of the new call history and new call history list is available on MiiTel Analytics from September 15th, 2022 (Thurs).

Currently, you can use both the old and new versions of these features.
We will make an official announcement about the changes for the New Call History and New Call History List very soon. 

If you have any questions or concerns, please contact MiiTel Support.

About the new features and changes

Please refer to the following pages for more information about the new call history and new call history list.

Changes for the downloading of the call history list in CSV format

For the new call history list, the data in some fields (in the CSV file) will be different from the old call history list.

To all customers who are downloading the call history list in CSV format and using the data for making business strategies or analyzing calls, we recommend you download the CSV from the new call history list (preview version) and check if the new data will affect your current activities.

For details about the data in the CSV, please check The difference in the CSV between the new and old call history lists.

You may download the CSV file from both lists until the official changes are made to the new call history and new call history list.
  • From the Old call history list, click Call History List Download to create the list and download the file.
  • From the New call history list, click Download list to create the list and download the file.
  • From Storage, click [+ Create a file], then select the Type to create the list and download the file.
    Screen_Shot_2022-09-21_at_16.30.23.png

Was this article helpful?