On this page, we'd like to provide you with the details (new features and changes) about the new version of call history.
- How to switch the version of the call history
- Search fields
- Fast forward your call recording for five seconds
- Number of fillers (Operator)
- Changes to the file name of the audio file
- Changes to the card
- Changes to the data for the history of transferred calls
- Changes to the URL for the history of transferred calls
How to switch the version of the call history
You can change the version by clicking on Switch to new Call History or Switch to old Call History from the top right of MiiTel Analytics.
We have added the following search fields in Search option.
1You can set the period.
2You can search with multiple call types (if you set multiple call types, you can search by OR).
3You can exclude the call memos.
4You can set the keywords.
Skip forward your call recording for five seconds
You can skip forward your call recording for five seconds.
Number of fillers (Operator)
The number of times the user has said the fillers (ex. hm, umm, etc) can now be checked on Speech evaluation.
*This feature is only available for Japanese calls.
Changes to the name of the audio file
The name of the audio file you can download from Operation > Audio file download has been changed. The name of the audio file you've downloaded from the new call history will be the code after "/calls/" in the call history URL. (For the image below, the code in the red box will be the new file name.)
Changes to the card
1Seconds are included in the dial start time.
2Both the caller and receiver's phone numbers are included.
Changes to the data for the history of transferred calls
The cards of the user who transferred the call and the user who received the transferred call are now displayed in descending order of call start time. You can also see the user name of the receiver and the extension number of both users.
Changes to the URL for the history of transferred calls
The URL (sequence ID) for the history of transferred calls will differ for the new call history (preview version) and the old call history.
Old: https://<company ID>.miitel.jp/app/call/7fb60024-e4f9-4067-ae65-28b026b9d637--fwd:8b2822db-9d5f-49eb-9916-9cc0dd3cf15e
New: https://<company ID>.miitel.jp/app/calls/8b2822db-9d5f-49eb-9916-9cc0dd3cf15e