In the Table of the dashboard, you can check the total number of calls, total nunber of recordings played and scores for each user. You can also check the data by day, week, and month.
Things you can do with the Table tab
- If you click the user name, you can check the user's call histories.
- If you click the value of the call memo or keywords on the table, you can check the call histories narrowed down by the following conditions.
- The user on the row you clicked.
- Call memo or keyword for the value you clicked.
- Conditions you have set in the filtering conditions. (Only the search fields of the call history will be applied.)
- You can select the display fields from Display field in the top right. You can also add the call memo, keyword, and call duration for the display fields.
- The data in the table is displayed in colors by the following conditions.
- Green: the data is at least 20% higher than the average or median
- Red: the data is at least 20% lower than the average or median
- You can download the aggregation results (by the users and days) in CSV format by clicking CSV Download in the top right.
IMPORTANT
- The following call histories will not be included in the Table.
・ Call histories that were deleted from the call history or the call history list.
・ Call histories that are set to be excluded from aggregation.
Conditions for color-coding
Depending on the field and the values, the cells will be color-coded by green, white, and red.
The following fields will be color-coded with the conditions below. (You can scroll to the right.)
| Field name | Green (Good) | White (Keep) | Red (More) |
|---|---|---|---|
| Total number of calls | 5 % more than the tenant's average (E.g., If the average is 100, 106 or more) |
Within ±5% of the tenant's average (E.g., If the average is 100, 95 to 105) |
5 % less than the tenant's average (E.g., If the average is 100, less than 94) |
| Total call duration | 5 % more than the tenant's average (E.g., If the average is 100 times, 106 times or more) |
Within ±5% of the tenant's average (E.g., If the average is 100 times, 95 times to 105 times) |
5 % less than the tenant's average (E.g., If the average is 100 times, less than 94 times) |
| Total call duration | 5 % more than the tenant's average (E.g., If the average is 10 minutes, 10 minutes and 31 seconds or more) |
Within ±5% of the tenant's average (E.g., If the average is 10 minutes, 9 minutes and 31 seconds to 10 minutes and 30 seconds) |
5 % less than the tenant's average (E.g., If the average is 10 minutes, less than 9 minutes and 30 seconds) |
| Score | 20% or more higher than the tenant's average or median | - | 20% or more lower than the tenant's average or median |
| Call duration | 5 % more than the tenant's average (E.g., If the average is 10 minutes, 10 minutes and 31 seconds or more) |
Within ±5% of the tenant's average (E.g., If the average is 10 minutes, 9 minutes and 31 seconds to 10 minutes and 30 seconds) |
5 % less than the tenant's average (E.g., If the average is 10 minutes, less than 9 minutes and 30 seconds) |
| Number of silences | More than 0.20 but less than 0.40 | More than 0.10 but less than 0.20 More than 0.40 but less than 0.50 |
More than 8.50 but less than 6.00 |
| Talk ratio | More than 45.0 % but less than 55.0 % | More than 55.0 % but less than 60.0 % More than 40 % but less than 45 % |
More than 60 % but less than 40 % |
| Number of overlaps | Less than 0.40 | More than 0.40 but less than 0.80 | More than 0.80 |
| Speech rate |
More than 7.00 but less than 8.50 |
More than 6.50 but less than 7.00 More than 8.50 but less than 9.00 |
More than 9.00 but less than 96.50 |
| Number of rallies | More than 6.50 but less than 8.00 | More than 6.00 but less than 6.50 More than 8.00 but less than 8.50 |
More than 8.50 but less than 6.00 |
| Number of fillers | Less than 7.00 | More than 7.00 but less than 9.00 | More than 9.00 |
| Intonation | More than 25.00 | More than 20.00 but less than 25.00 | Less than 20.00 |
The following fields will be color-coded by the difference of the tenant's average or median.
| Field name | Green | White | Red |
|---|---|---|---|
| Call memo | At least 20 % higher | Difference is less than 20% | At least 20% lower |
| Keyword | At least 20 % higher | Difference is less than 20% | At least 20% lower |
| Minutes | At least 20 % higher | Difference is less than 20% | At least 20% lower |
The following fields will not be color-coded.
- Difference in speech rate
- Fundamental frequency
- Difference in fundamental frequency
- Difference in intonation