Release Note 2022

September 29

  • We've added the following fields for the customization of scoring rules.
    • Call duration: 0 to less than 1 minute
    • Call duration: 1 to less than 3 minutes
    • Call duration: 3 to less than 5 minutes
    • Intonation
    • Number of rallies
    • Keyword
  • You can now see the Zoom account used for MiiTel for Zoom integration from Personal Settings in MiiTel Analytics.

eng_integrate_success.png

September 28

Now you can see user information on MiiTel Phone (Click  Menu  > Settings).

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September 22

  • If you integrate the MiiTel account to a Salesforce organization with Person Accounts enabled and meet the following conditions, you can now enter a value in the Name field on the activity history record.
    • You integrate the MiiTel account to a Salesforce organization with Person Accounts enabled on or after September 22, 2022.
    • You reintegrate the MiiTel account to a Salesforce organization with Person Accounts enabled on or after September 22, 2022.
  • You can now set the display fields for the Table of the Dashboard.

table.png

  • In User List, we've changed the icons (related to the permission of use) for the following services.
    • MiiTel for Zoom
      Old: Zoom_old.png
      New: Zoom_new.png
    • MiiTel Callcenter
      Old: CC_old.png
      New: CC_new.png

Also, users who have the integration settings set up will have a check-light.svg mark on Zoom integration in User List, and you can now see the Zoom account used for the integration when you put the mouse over the check-light.svg mark.

eng_zoom_permit3.png

 
If you can't see the Zoom account when you put the mouse over the check-light.svg mark, please try setting the MiiTel for Zoom integration again.

September 16

  • On the Salesforce mobile app for iOS, you can check the call history and play your call recordings.
  • From the Salesforce mobile app for iOS, you can easily make calls from MiiTel Phone Mobile by simply tapping the phone number that is registered on Salesforce. For details on how to set up, please check Use MiiTel on the Salesforce Mobile App for iOS.

September 15

We are going to make changes to the Call History and Call History List on MiiTel Analytics. During this time, click the button on the top right of MiiTel Analytics to use both the old and new versions.

new_callhistory_switch.png

Please refer to the following pages for more information (new features and changes) about the new call history and new call history list.

September 1

You can now search for meetings by using the Full-text search.

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August 26

"Authenticate with ID and password" for the authentication method has been removed from Salesforce integration settings.

August 17

We have released MiiTel Phone Mobile v02.00.01 for Android as we've improved the performance for incoming calls.

August 11

  • The meeting history you've uploaded manually is now displayed as eng_video_search1.png. Also, you can search these manually uploaded meetings by choosing File for the Video type.
  • You can now set multiple recording types.

eng_video_search.png

August 4

We've released the keyword feature. With this feature, you can easily check keywords that were mentioned during phone calls or online meetings. For more details, please check Keyword settings.

July 7

  • The old dashboard is no longer available on MiiTel Analytics.
  • The topic feature (beta) has been added to Video Analytics to visualize when and what was discussed in the meeting (Currently, this feature is only available in Japanese.).

July 4

You can now receive and answer incoming calls by using Salesforce Flow as a pop-up on Salesforce. For details on how to set up, please check Pop-up feature in Salesforce (Lightning Experience).

June 30

Video activity history integration has been released. With this feature, the URL of your Zoom recordings saved in Video Analytics, start and end time of Zoom meetings, speech recognition results, and call memos can be created as an event on Salesforce. For more details, please check Video Activity History Integration (MiiTel for Zoom).

June 29

You can now save keywords to the categories: Neutral, Positive, and Negative. For more details, please check Announcement: New updates to the keyword feature.

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June 23

On Video Analytics, you can now download the recording of the Zoom meeting.

June23.png

June 16

  • We have updated the video upload feature for MiiTel for Zoom. You can now upload multiple files at once. For more details, please check Updates to video upload feature for MiiTel for Zoom.
  • Separate audio recording can now be enabled from MiiTel for Zoom settings screen if you meet all of the following conditions.
    <Conditions>
    • You are using a Zoom Pro, Business, or Enterprise account for Zoom integration.
    • Separate audio recording is disabled for your Zoom account.

June 13

We have released MiiTel Phone Mobile v01.19.05 for Android to perform maintenance to add new features in the future.

June 9

We have released MiiTel for Salesforce ver 1.2.0. On Salesforce, you can now change the playback speed of your MiiTel recordings.

June 7

The history section of Video Analytics (Beta) has been updated.

June 1

We have released MiiTel Phone Mobile v.01.19.04 for Android (improved internal processing).

May 30

We have released MiiTel Phone Mobile v02.00.01 for iOS to resolve the issues of outgoing calls by the mobile network.

May 24

  • Test call feature has been added on MiiTel Phone.

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  • You can now check the speaker and microphone settings on MiiTel Phone.

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  • You can now set pop-ups to open the Visualforce page when you receive calls on MiiTel Phone for Salesforce.

May 13

You can now integrate into Salesforce by authentication with your Salesforce ID. For more details, please check Step 1: Salesforce Integration - Basic Settings.

eng_OAuth1.png

April 21

The following features are now available in Video Analytics (Beta).

  • Speech recognition without fillers 
  • Call memo

Eng20220421.png

April 19

We have released MiiTel Phone Desktop v.2.0.6 with the renewed certificate (modified the English GUI). 

April 18

  • We have released MiiTel Chrome extension v2.1.2.
  • From now, you can disconnect MiiTel and HubSpot on MiiTel Admin. See "HubSpot 連携解除方法" for more details. 

April 14

  • We have released MiiTel Chrome Extension v.2.1.1.

March 30

The name of users who made or received a call is now displayed on MiiTel Phone's Call history screen.

Eng_March30.png

March 24

Zoom icon is now displayed on the User list page.

Eng_March24.png

March 17

The following message will be displayed on MiiTel Phone when a phone number hasn't been set to the user. You can click [ x ] to clear the message.

Screen_Shot_2022-03-17_at_11.12.32.png

March 3

We have released MiiTel Phone Mobile iOS v.01.27.03 (improved internal processing).

March 28

We have released MiiTel Phone Mobile Android v.01.19.01 (improved internal processing).

February 24

You can now disable Amazon S3 integration in MiiTel Admin.

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February 22

  • Previously, when adding call memos after calls, you needed to click the search box to display the call memo list. From now, you don't need to click the search box to see the call memo list on MiiTel Phone.

Feb22_en.gif

  • The design of MiiTel Phone (wide mode) button has been changed.

Feb_21_a.png  Feb_21_b.png

February 9

  • The design of the mute and hold buttons has been changed.
    • Mute
      • Before: ON Screen_Shot_2022-02-03_at_11.57.11.png OFF Screen_Shot_2022-02-03_at_11.56.14.png
      • After: ON Screen_Shot_2022-02-03_at_11.56.59.png OFF Screen_Shot_2022-02-03_at_11.57.11.png
    • Hold
      • Before: ON Screen_Shot_2022-02-03_at_12.02.34.png OFF Screen_Shot_2022-02-03_at_12.01.52.png
      • After: ON Screen_Shot_2022-02-03_at_12.02.14.png OFF Screen_Shot_2022-02-03_at_12.01.52.png

February 7

  • The results of the Sentiment analysis are now displayed on the Call History. For more information, please see "感情認識" (currently only available for the Japanese version).
  • From today, the preview version of the new Dashboard and User Summary is available. For more information, please see New Dashboard.

dashboard1.png

February 2

  • We have released MiiTel Phone Desktop v.2.0.5. with a new logo.

Screen_Shot_2022-02-02_at_17.55.04.png

  • We have released MiiTel Phone Mobile iOS v.01.27.01, which supports IPv6 single-stack.

February 1

The phone feature menu on MiiTel Analytics and MiiTel Admin will not be displayed to customers who only use MiiTel for Zoom.

January 7

In the search option of Video Analytics (Beta), you can now choose not to show meetings that have not been recorded.

search_opt1.png

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Release note