1. MiiTel Support
  2. MiiTel
  3. Dashboard and analysis
  4. Aggregation and Analysis
  1. MiiTel Support
  2. MiiTel
  3. Aggregation and Analysis
  4. Automatic call memo (Beta)
  1. MiiTel Support
  2. MiiTel
  3. Aggregation and Analysis
  4. Automatic call memo (Beta)

Automatic call memo (Beta)

編集日:

Edited

Edited

If you set the automatic call memo, AI will automatically determine the call details, and MiiTel will register the corresponding call memo after the end of the call.

How to set the automatic call memo

There are two types of automatic call memos. Please set the call memo that will meet your purpose.

Voicemail: MiiTel will automatically register the call memo if AI determines the call was connected to the voicemail.

Negative low/high: MiiTel will automatically register the call memo if AI determines there were negative emotions during the phone call. (Emotion recognition will decide if the level of emotion is negative.)

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

  2. Click Open MiiTel Admin cog-light.svg on the top right of the page.

  3. Click Call Memo > Call Memo.
  4. Check Enable call memo.
  5. On Voicemail, check Enable.
  6. The default automatic call memo name is displayed in Call memo name. If necessary, please change the name.

eng_auto_callmemo1.png

  1. Click Save.
  2. For call histories in which the AI determines the call was connected to a voicemail, MiiTel will register the call memo with the robot-solid.svg icon, as shown below.

eng_autocallmemo_sample.png 

  IMPORTANT

  •  MiiTel will only register the automatic call memo for call histories that were created after the settings above were made.
  •  Phone calls that last longer than two minutes are not subject to the automatic call memo.
  •  MiiTel might not register the correct automatic call memo for the following situations.
  • The voicemail language is not Japanese.
  • Other kinds of announcements were played (e.g., IVR).
  • Silence or noise at the beginning of the call
  •  If you manually register the automatic call memo from the call history screen, the call memo will have the sticky-note-solid.svg icon. (This is to clarify whether the call memo was registered automatically or manually.)

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

  2. Click Open MiiTel Admin cog-light.svg on the top right of the page.

  3. Click Call Memo > Call Memo.
  4. Check Enable call memo.
  5. Click Save.
  6. Check Negative (high), Negative (low), or both. (Currently, you can't change the call memo name for these features.)

Screenshot_2023-04-11_at_17.52.42.png

  1. Click Save.
  2. For call histories with a negative level of emotion, MiiTel will register the call memo with Negative weak (Auto call memo) or Negative strong (Auto call memo).

eng_autocallmemo_sample_emotion.png

  IMPORTANT

  •   MiiTel will only register the automatic call memo for call histories that were created after the settings above were made.

  NOTE

  •   You can also use the automatic memos to search call histories and the following features.

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