If the integration to Salesforce is developed, MiiTel call history will be created in ToDo. If the Salesforce account name of the actual user (person who made or received the call) is not registered in the "Assigned to" section of MiiTel call history, please check the following information below to solve your problem.
The call type in the call history is "Incoming call (No answer)"
If the call type in the call history is Incoming call (No answer) or Answering machine, the Salesforce user name in the basic settings of Salesforce integration will be registered in "Assigned To" in ToDo.
The user is not linked to the Salesforce account
Please confirm from the following instructions to determine if the Salesforce users are linked to the MiiTel user who is not listed in the Assigned To section. In the MiiTel call history of a user with no Salesforce settings set, the Salesforce username used for Salesforce integration will be registered in the Assigned To section.
- Log in to MiiTel Admin with an account that has an administrator role.
- Click Third-Party Integration > Salesforce.
- Click Activity history assignee tab.
- Search the Salesforce account name that is not listed in Assigned To section.
- Click Edit.
- If none of MiiTel accounts are set up or the wrong MiiTel account is set up as a linked user, click Select users to add box and select an appropriate user name.
- Click Add > Save