1. MiiTel Support
  2. MiiTel
  3. Call settings
  4. Incoming call settings
  1. MiiTel Support
  2. MiiTel
  3. Incoming call settings
  4. Example of call rules for outside business hours (rules using the voicemail, sound, or automatic call forwarding)
  1. MiiTel Support
  2. MiiTel
  3. Incoming call settings
  4. Example of call rules for outside business hours (rules using the voicemail, sound, or automatic call forwarding)

Example of call rules for outside business hours (rules using the voicemail, sound, or automatic call forwarding)

編集日:

Edited

Edited

This page explains how to route incoming calls to a voicemail or forward the phone call to the office or cell phone after business hours.

Contents

Step 1: Set the voicemail, voice message, or automatic call forwarding

First, you will decide how you want to process the incoming call after business hours and prepare the following.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Voicemail settings.

  4. Click Add new voicemail setting.

  5. After you set Name and Maximum voicemail length (seconds), click Save.

Screenshot_2023-05-11_at_10.44.34.png

  NOTE

  •   You can set the recording time from 10 to 180 seconds.
  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Sound.
  4. Click Add new sound.
  5. Click Choose File, then upload the audio file you would like to use for the voice message.
  6. Click Save.

Screenshot_2023-05-11_at_10.46.15.png

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Automatic Call Forwarding.
  4. Click Add new automatic call forwarding.
  5. Set the Name and Destination numbers.

Name: Enter the title of the automatic call forwarding.

Destination numbers: Enter the phone numbers that will receive the call for automatic call forwarding.

Screenshot_2023-05-11_at_10.47.42.png

  1. Click Save.

  NOTE

  •   You can set up to five phone numbers.
  •   You can not set toll-free numbers and navigation dial numbers for automatic call forwarding.
  •   Enter one phone number for each row.

Step 2: Create the incoming call rule (actions after the incoming call)

Next, you will create the incoming call rule to decide the actions after the incoming call.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Incoming Call Rule.
  4. Click Add new incoming call rule.
  5. For the Rule name, enter the name of the rule.
  6. For the Rule description, enter the description of the rule.
  7. For Action 1's Action, select Play sound.
  8. Select the audio file you want to play for Filename before the call connects to the voicemail. 
  9. Click __________2021-08-13_14.16.08.png to add Action 2.
  10. Select Voicemail for Action 2's Action,
  11. For Voicemail name, set the voicemail setting you have set for step #1.
  12. Click Save.

Screenshot_2023-05-11_at_11.04.15.png

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Incoming Call Rule.
  4. Click Add new incoming call rule.
  5. For the Rule name, enter the name of the rule.
  6. For the Rule description, enter the description of the rule.
  7. For Action 1's Action, select Play sound.
  8. For Filename, select the audio file you have uploaded for step #1. 
  9. Click Save.

Screenshot_2023-05-11_at_11.05.56.png

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Incoming Call Rule.
  4. Click Add new incoming call rule.
  5. For the Rule name, enter the name of the rule.
  6. For the Rule description, enter the description of the rule.
  7. For Action 1's Action, select Automatic call forwarding.
  8. For Automatic call forwarding name, select the automatic call forwarding setting you have set for step #1. 
  9. For Ring time (seconds), set the ring time of the phone (after the call is forwarded). (We recommend you set this to at least 10 seconds.)
  10. Click Save.

Screenshot_2023-05-11_at_11.27.46.png

Step 3: Set the incoming call filter (when and which circuit to apply the incoming call rule)

Last, you will set the incoming call rule to the incoming call filter. For the filter, you will decide "which circuit to apply the rule" or "when to apply the rule."

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Incoming > Incoming Call Filter.
  4. Click Add new incoming call filter.
  5. After you set the following fields, click Save.

eng_May11_2023filter_settings.png

1Phone number: Set the phone number to which you want to apply the filter.

2 Year: Set the year to which you want to apply the filter. (You can select multiple years. If you do not set this field, the filter will apply for every year).

3Month: Set the month to which you want to apply the filter. (You can select multiple months. If you do not set this field, the filter will apply for every month).

4Day: Set the day of the month to which you want to apply the filter (You can select multiple days. If you do not set this field, the filter will be applied every day).

5Day of week: Set the day of the week on which you want to apply the filter. (You can set multiple days. If you do not set this field, the filter will apply on Fridays.)

If you want to overlap the months or years for the filter (E.g., December 31st - January 3rd), you would need to create two different filters for both month and year.

6 Apply on holidays: If you check this, the incoming call rule will be applied to holidays. For the list of holidays that will be applied, please check from Incoming > Holiday list.)

7 Starting time: Select or enter the starting time of the filter.

8Finishing time: Select or enter the finishing time of the filter.

9Phone Number List: Select the phone number list you have created. If you select the phone number list, the incoming call filter will be applied only to the incoming calls made from the phone number in the list.

10Incoming call rule: Set the incoming call rule to which you want to apply the filter.

  NOTE

Was this article helpful?

Incoming call settings

Related articles

Incoming call settings