This page explains how to create the incoming call rule that allows the selected group to receive incoming calls during business hours. You can also set the rule so that a voicemail or an announcement will be played when all members of the selected group are unable to answer the call.
1. Create groups (which user will receive the calls)
First, add the users to the group that will receive incoming calls.
In MiiTel, incoming calls are answered by groups. Therefore, the user who will answer the call must be included in the group. Even if there is only one user, he or she must be included in the group.
Please refer to Groups for instructions on how to create a group and add users to the group.
2. Set incoming call rules to call the group (how to receive incoming calls)
Next, create the incoming call rule so all users in the group will receive the calls.
3. Set incoming call filters (When and on which line to receive incoming calls)
Set the above incoming call rule as a filter to decide which MiiTel line will the rule will be applied and when the rule will be applied for incoming calls.
- Log in to MiiTel Admin with administrator privileges.
- Click Incoming > Incoming Call Filter
- Click Add new incoming call filter.
- After you have completed entering the following sections, click Save.
1Phone number: Set the phone number, which you want to apply the filter.
2Year: Enter the year, which you want to apply the filter (You can select multiple years. If not entered, the filter will apply for every year.)
3Month: Enter the month, which you want to apply the filter (You can select multiple months. If not entered, the filter will apply for every month.)
4Day: Enter the day of the month, which you want to apply the filter. (You can select multiple days. If not entered, the filter will be applied every day.)
5Day of week: Enter the day of the week, which you want to apply the filter. (You can select multiple days. If not entered, the filter will apply for every day of the week.)
If you want to set the filter that overlaps months or years (ex: December 31st - January 3rd), you will need to create two different filters for both month and year.
6Apply on holidays: If checked, incoming call rules will be applied to holidays. For the list of holidays that will be applied, please check List of holiday dates to which the incoming call rules will apply (2020, 2021, 2022).
7Starting time: Select from the list or directly enter the start time to which you want to apply the filter.
8Finishing time: Select from the list or directly enter the finishing time to which you want to apply the filter.
9Call settings: Select the phone number list you have created. MiiTel will apply the filter for incoming calls made from the phone numbers in this list.
10Incoming call rule: Set the incoming call rule you want MiiTel to apply the filter.
- See examples of filters in Create a filter.