Notice] Change in the value registered in the call type of MiiTel Activity History

Starting Tuesday, January 26, 2021, the value registered for the call type in the MiiTel Activity History will change.

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Date of change

Tuesday, January 26, 2021

Scale of Impact of Specification Change

Tuesday, January 26, 2021

Customers who have already linked their Salesforce activity history and set {CALL_TYPE} for comments

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Specification changes

The following two points have been changed.

  • When the MiiTel Analytics language is set to English, incoming calls will be marked as "Incoming" in the Miitel activity history for the incoming call type.
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Before changeAfter the change
Call types in comments Inbound Incoming

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  • This will change the value of the call type registered in the MiiTel activity history for voicemail and call forwarding.

The value registered for each call type will be changed.

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Before changeAfter the change
Call type item Blank field Incoming call
Call type in comment - Recording

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Before changeAfter the change
Call types in comments - Transfer

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