I can't find the response history.

If you can't find the response history, the following may be the cause.

You are looking for a history of missed calls or missed calls


Correspondence HistoryOnly the following call types that have been called or recorded can be You can check the following types of calls. For missed calls and outgoing calls, you can use the List of Answer History.


  • Outgoing
  • Incoming
  • IncomingTransfer
  • Extension
  • ExtensionAnswering machine.

    The retention period of the answering history has expired


    The default retention period for the call history is until the end of the month following the month in which the call history was created (e.g. call recordings from April 1-30 can be viewed, played and downloaded until May 31). After the retention period is over, the recording will be deleted from MiiTel Analytics.

    MiiTel Analytics

    If you have subscribed to the Big Data Pack, which allows you to store your call history in MiiTel Analytics for a longer period of time, your subscription may have expired. MiiTel Please check with your administrator to see how long your Big Data Pack contract is valid.


    Another user has deleted their response history


    The corresponding response history has been deletedby a MiiTel user with admin rights. by a MiiTel user with deleted. It may have been deleted. Ask a user with administrative privileges to delete the operation log and ask them to check the deletion history for confirmation.

    If the above does not apply to you, we will check. Please send us a contact form with the following information to support.
    • Date and time the call started (e.g. time zone)
    • for the missing call history
    • Name of the user who answered the call
    • .
    • The MiiTel line number used to make or receive the call
    • .
    • The phone number of the called party (if available)

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