With the word frequency report, you can collect the data of frequently used words spoken by your organization's MiiTel users by the period, each user, each phone number, etc.
You can analyze and visualize users' speaking habits and high performer's talking skills with this report, and you can also use it as a guide for registering keywords. 

This page provides the details of the reports you can check from the word frequency report.

Select the speaker

You can switch between the user and customer to check the word cloud, list, and the trend of the frequently used words spoken. After switching, all data for this speaker will be reflected on this screen.

Filtering conditions

You will set the Date range, Call memo, Call type, etc., to create a word frequency report by the call histories or scores that meet the set conditions. (For call memos, you must create a call memo beforehand from MiiTel Admin.)

• If you select This week or Last week for Date range, the period will be from Sunday to Saturday.
• For the Phone number, you can enter the number with or without hyphens.
• If you check Select all of positive calls for Call memo, the search results will only include the call memos with Mark as positive impression.
• For the following fields, you cannot set multiple values.
  
  • Comment
  • Transcript
  • Customer company name
  • Customer name

Ranking of words by frequency of usage

Word frequency trends

You can check the number of call histories with the mentioned word for each day by a line graph. (You can select three words for this graph.)