Configuring MiiTel Callcenter Permissions

MiiTel Callcenter (Agent List, seatmap, Monitors), users must have permission to use them.

In this section, we will introduce how to set the usage permissions for MiiTel Callcenter.

Here are the usage permission settings for MiiTel Callcenter.

Configuring MiiTel Callcenter Permissions

  • In MiiTel Analytics [Settings]__________2019-10-01_18.33.51.png.
  • Click User Management.
  • Click [Edit] from the [Edit] button for the user who needs permission to use MiiTel Callcenter.
    1. Under "Each Service Permissions", check [Allow Dashboard Use] for "MiiTel Callcenter" and click [Save].

    Was this article helpful?