Permission settings for MiiTel services

To each user, you can set permissions to the services on MiiTel Phone and MiiTel Analytics. This page provides details about the permissions you can set in MiiTel services.

Contents

How to change the settings

  1. Log in to MiiTel Admin with administrator privileges.
  2. Click User > User List.
  3. Click  ellipsis-v-light__1_.svg for the specified user, then click Edit.
  4. Names of the services and features available under the current contract will be displayed in Available services. Please refer to Services you can set permissions and proceed with the settings.

Services you can set the permissions

MiiTel Analytics

You can set the permissions for the following features in MiiTel Analytics.

MiiTel Phone

You can set the permissions for MiiTel Phone.

  • Enable: Allows the users to use MiiTel Phone.
    Users who are allowed to use MiiTel Phone will have the phone icon displayed in blue color (users who do not have permission will be displayed in gray color).

PhoneEN.png

  NOTE

  •   You can change this setting for MiiTel Phone accounts and the number of users described in your contract.
  •   Users who do not have permission to use MiiTel Phone can activate the app but will not be able to log in.
  •   Monitoring, Whispering, and Group Calls are only available to users with this setting enabled.

MiiTel Phone Mobile

You can set the permissions for MiiTel Phone Mobile.

  • Enable:
    Users who are allowed to use MiiTel Mobile Phone will have the phone icon displayed in blue color (users who do not have permission will be displayed in gray color).

MobileEN.png

  NOTE

  •   To set permissions for this feature, you must be subscribed to a separate contract for MiiTel Phone Mobile. Please contact your sales representative or MiiTel Support.
  •   Also, you will have to enable the permissions for MiiTel Phone to change this setting.

MiiTel Callcenter

You can set the permissions for some features in MiiTel Callcenter.

  • Use dashboard: Allows the users to display agent list, seat map, and monitor.
    Users who are allowed to use MiiTel Callcenter will have the mobile phone icon displayed in blue color (users who do not have permission will be displayed in gray color).

CallCenterEN.png

  NOTE

  •   To set permissions for this feature, you must be subscribed to a separate contract for MiiTel Callcenter. Please contact your sales representative or MiiTel Support.

MiiTel for Zoom

You can set permissions for MiiTel for Zoom.

  • Enable: Allows the users to use MiiTel for Zoom.
    Users who are allowed to use MiiTel for Zoom will have the Zoom icon displayed in blue color (users who do not have permission will be displayed in gray color).

ZoomEN.png

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