Permission settings

To each user, you can set permissions to the services on MiiTel Phone and MiiTel Analytics. This page provides details about the permissions you can set in MiiTel services.

Contents

How to change the settings

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics with the admin user.

  2. Click cog-solid__1_.svg Open MiiTel Admin on the top right of the page.

  3. Click User > User List.
  4. Click  ellipsis-v-light__1_.svg  on the specified user, then click Edit.
  5. Names of the services and features available under the current contract will be displayed in Available services. Please refer to Services you can set permissions and proceed with the settings.

Services you can set the permissions

Administrative privileges

Only users who have administrative privileges can access MiiTel Admin. For details, check Administrative Privileges.

Monitoring privileges

Users need monitoring privileges to use monitoring, whispering, and group call. With this, you would also need to allow users to use MiiTel Phone.

MiiTel Analytics

You can set the permissions for the following features in MiiTel Analytics.

MiiTel Phone

You can set the permissions for MiiTel Phone.

Users who are allowed to use MiiTel Phone will have square-phone-solid.svg icon displayed in blue color (users who do not have permission will be displayed in gray color).

PhoneEN.png

  NOTE

  •   You can change this setting for MiiTel Phone accounts and the number of users described in your contract.
  •   Users who do not have permission to use MiiTel Phone can activate the app but will not be able to log in.
  •   For users to use monitoring, whispering, and group call, you will now also need to set Monitoring privileges with permission to use MiiTel Phone.

MiiTel Phone Mobile

You can set the permissions for MiiTel Phone Mobile.

  • Enable:
    Users who are allowed to use MiiTel Mobile Phone will have mobile-screen-button-solid.svg icon displayed in blue color (users who do not have permission will be displayed in gray color).

MobileEN.png

  NOTE

  •   To set permissions for this feature, you must be subscribed to a separate contract for MiiTel Phone Mobile. Please contact your sales representative or MiiTel Support.
  •   Also, you will have to enable the permissions for MiiTel Phone to change this setting.

MiiTel Call Center

You can set the permissions for some features in MiiTel Call Center.

  • Use dashboard: Allows the users to display Real-time monitor and Seat map.
    Users who are allowed to use MiiTel Call Center will have user-headset-solid icon displayed in blue color (users who do not have permission will be displayed in gray color).

CallCenterEN.png

  • CC Administrative privileges: Users can access the settings screen where they can customize the  Real-time monitor and Seat map. (Users will also need Use dashboard enabled.)
  • Edit predictive dialer settings: Allow users to set, edit, delete, and do predictive calls.

  NOTE

  •   To set permissions for this feature, you must be subscribed to a separate contract for MiiTel Callcenter. Please contact your sales representative or Support.

MiiTel Meetings

You can set the permissions for MiiTel Meetings (Zoom integration, Teams integration, etc.).

  • Enable: Allows the user to use MiiTel Meetings.
    Users who are allowed to use MiiTel Meetings will have video-solid.svg icon displayed in blue color (users who do not have permission will be displayed in gray color).

ZoomEN.png

MiiTel RecPod

You can set the permissions for MiiTel RecPod.

Users who are allowed to use MiiTel RecPod will have icon displayed in blue color (users who do not have permission will be displayed in gray color).

user_recpod.png

Salesforce AppExchange

You can set the permissions for MiiTel for Salesforce. To learn about MiiTel for Salesforce, see How to use MiiTel for Salesforce.

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