To each user, you can set permissions to the services on MiiTel Phone and MiiTel Analytics. This page provides details about the permissions you can set in MiiTel services.
Contents
How to change the settings
-
Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics with the admin user.
-
Click
Open MiiTel Admin on the top right of the page.
- Click User > User List.
- Click
on the specified user, then click Edit.
- Names of the services and features available under the current contract will be displayed in Available services. Please refer to Services you can set permissions and proceed with the settings.
Services you can set the permissions
Administrative privileges
Only users who have administrative privileges can access MiiTel Admin. For details, check Administrative Privileges.
Monitoring privileges
Users need monitoring privileges to use monitoring, whispering, and group call. With this, you would also need to allow users to use MiiTel Phone.
MiiTel Analytics
You can set the permissions for the following features in MiiTel Analytics.
MiiTel Phone
You can set the permissions for MiiTel Phone.
Users who are allowed to use MiiTel Phone will have icon displayed in blue color (users who do not have permission will be displayed in gray color).
NOTE
- You can change this setting for MiiTel Phone accounts and the number of users described in your contract.
- Users who do not have permission to use MiiTel Phone can activate the app but will not be able to log in.
- For users to use monitoring, whispering, and group call, you will now also need to set Monitoring privileges with permission to use MiiTel Phone.
MiiTel Phone Mobile
You can set the permissions for MiiTel Phone Mobile.
- Enable:
Users who are allowed to use MiiTel Mobile Phone will haveicon displayed in blue color (users who do not have permission will be displayed in gray color).
NOTE
- To set permissions for this feature, you must be subscribed to a separate contract for MiiTel Phone Mobile. Please contact your sales representative or MiiTel Support.
- Also, you will have to enable the permissions for MiiTel Phone to change this setting.
MiiTel Call Center
You can set the permissions for some features in MiiTel Call Center.
-
Enable: Allows the users to display Real-time monitor and Seat map.
Users who are allowed to use MiiTel Call Center will haveicon displayed in blue color (users who do not have permission will be displayed in gray color).
- CC Administrative privileges: Users can access the settings screen where they can customize the Real-time monitor and Seat map. (Users will also need Use dashboard enabled.)
- Edit predictive dialer settings: Allow users to set, edit, delete, and do predictive calls.
NOTE
- To set permissions for this feature, you must be subscribed to a separate contract for MiiTel Callcenter. Please contact your sales representative or Support.
MiiTel Meetings
You can set the permissions for MiiTel Meetings (Zoom integration, Teams integration, etc.).
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Enable: Allows the user to use MiiTel Meetings.
Users who are allowed to use MiiTel Meetings will haveicon displayed in blue color (users who do not have permission will be displayed in gray color).
- Use bot: Enable this if you will allow the user to integrate MiiTel with Microsoft Teams.
MiiTel RecPod
You can set the permissions for MiiTel RecPod.
Users who are allowed to use MiiTel RecPod will have icon displayed in blue color (users who do not have permission will be displayed in gray color).
Salesforce AppExchange
You can set the permissions for MiiTel for Salesforce. To learn about MiiTel for Salesforce, see How to use MiiTel for Salesforce.