How to integrate Zoom and MiiTel

If you integrate Zoom with MiiTel, you can play the recording of the Zoom meeting in Video Analytics, which is available on MiiTel Analytics. Also, the audio transcript will be available from the recording, allowing you to evaluate the user's conversation skills.


  •   You can set up Zoom integration with Zoom's basic plan, but you must manually upload the recordings to Video Analytics.
  •  You cannot use a Zoom account that is already integrated with another MiiTel account.
  •   In order to integrate Zoom with MiiTel, you would need to subscribe separately to MiiTel Meetings. For more information, please contact your sales representative or Support.
  •   Users would need to receive permission to use Zoom integration. Please see here for details.

How to integrate Zoom with MiiTel

  1. Click user-cog-solid__2_.svg Personal Settings in MiiTel Analytics.
  2. Click Integrate Zoom and MiiTel.


  1. Sign in to Zoom.


  1. Check Allow this app to use my shared access permissions.
  2. Click Authorize.


  1. MiiTel Analytics will automatically open. 


Users who have the integration settings set up will have a check-light.svg mark on Zoom integration in User List. If you put the mouse over the check-light.svg mark, the Zoom account used for the integration will be displayed.



  •   You can only integrate one MiiTel user for each Zoom account. Therefore, if you integrate into a Zoom account that is already integrated by a different user, the originally integrated MiiTel user will be removed from this integration.

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