You will be able to choose when to retrieve Salesforce record information that matches an incoming or outgoing phone number in MiiTel into your MiiTel Analytics contacts. This specification change will be effective December 7, 2020 .
(If you do not know who your sales representative is, please contact Customer Support)
Setting Available Date : December 7, 2020
Scope of the specification change: All customers who are using Salesforce integrationSpecification change details:
Customers will be able to choose when to retrieve Salesforce record information that matches an incoming or outgoing MiiTel phone number into their MiiTel Analytics contacts and reflect it in their call history.