Below is the detail of each item.
Number of incoming calls : Total number of incoming calls including answered and missed calls.
Maximum waiting time : The time taken by the user to answer the incoming call.
Number of answers : Number of incoming calls answered.
Number of busy calls : Number of calls the user is answering.
Number of Waiting Calls : Number of incoming calls that are in waiting call.
Response rate : Percentage of incoming calls answered by the user (Response rate = incoming calls / answered calls x 100)
Number of abandoned calls : Number of missed calls that the user did not answer.
- Resets daily at 0:00.
- This monitor screen only shows the total number of incoming calls.