On the monitor screen, you can check the usage status of each phone number in a list.

Below is the detail of each item.

Number of incoming calls : Total number of incoming calls including answered and missed calls

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Maximum waiting time : The time taken by the user to answer the incoming call

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Number of answers : Number of incoming calls answered

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Number of busy calls : Number of calls the user is answering

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Number of Waiting Calls : Number of incoming calls that are in waiting call

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Response rate : Percentage of incoming calls answered by the user (Response rate = incoming calls / answered calls x 100)

Number of abandoned calls : Number of missed calls that the user did not answer

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