Setting to display a specific URL for incoming calls (pop-ups for incoming calls)

You can set to automatically display a URL of the website when you receive an incoming call. If the URL of the web app's search results page has a specific pattern, you can use the URL to search for the customer that matches the phone number of the original call.  


  •  This setting will be reflected in all user's MiiTel Phones that are linked to the set company ID.
  •   This setting is available for MiiTel Phone Web, MiiTel Phone Desktop, and MiiTel Phone Chrome Extension.
  •   To use this feature, you would need to allow the pop-ups and redirects on Google Chrome. Please check the setting instructions below.

1. On Google Chrome, click  ellipsis-v-light__1_.svg  on the top right > Settings.
2. Click Privacy and security > Site settings.
3. Click View permissions and data stored across sites.
4. Click  ▶︎  on >  ▶︎  on <Company ID>
5. Set Allow for Pop-ups and redirects.

How to set up

  1. Visit and log in to MiiTel Analytics.
  2. Click cog-light.svg Open MiiTel Admin on the top right of the page.
  3. Click Call Settings > Softphone Setting.
  4. For Page to open upon an incoming call, enter the URL of the page you would like to display when you receive an incoming call.


  1. If the URL set in step #4 is the web app's search result page of a phone number, please replace the part of the phone number with <PHONE_NUMBER>. (You can also replace this by selecting Phone number in Merge fields.) Please check the bottom of this page for setting examples for kintone or HubSpot.
  2. Click Save.


  •  kintone

If you want to search for the incoming phone number from a specific app:
https://(your kintone domain)<PHONE_NUMBER>&app=(app number you will use to search)

If you want to search for the incoming phone number from kintone:
https://(your kintone domain)<PHONE_NUMBER>

  •  HubSpot's ID)/contacts/list/view/all/?query=<PHONE_NUMBER>


  •  After you are finished with the settings, please refresh your MiiTel Phone.
  •   If the page of the specified URL is not displayed in the pop-up when you receive an incoming call, make sure your browser is not blocking pop-ups. See Block or allow pop-ups in Chrome to change the pop-up settings.

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