On the Storage page, you can download the CSV of the call history list.
For this page, we will be explaining how to download the CSV file from the Storage page.
Only users who have permission to Export call history as CSV in Service Permission Settings can see the Storage page. Users who do not have permission will not see 
in MiiTel Analytics.
in MiiTel Analytics.- Click Storage in MiiTel Analytics.
- If the CSV file is already created, click
on the right of the file you wish to download. The download will begin.
- Click Storage in MiiTel Analytics.
- Click [+ Create a file] in the top right corner.
- From the screen displayed below, please change the settings.
1Type: Set the display type of the call history list to download. (For the difference of the information in the CSV file between the new and old call history list, please check The difference of the CSV between the new and old call history list.)
2Period: Set the period of the call history to be included in the CSV file.
3Encoding: Select the character encoding for the CSV file.
4Locale: Set the language of each description for the exported CSV file (Japanese or English).
- After the setup is finished, click [+ Create].
- After the Processing state changes from Waiting to Completed, click
to download the CSV file.
- To check the processing status on the storage page, click
on the upper right corner of the screen and refresh the page.
- Depending on the period you select, it may take some time for the CSV file to be created. In this case, you can set up an email notification so that you can receive a notification email when the CSV file is ready to be downloaded.