The subject line of the Salesforce Activity History will now easily indicate that it is a missed call or missed call history. This specification change will be applicable on August 5, 2020..
Date of implementation of specification change:
August 5, 2020 (Wednesday)
Scope of impact of the specification change:Customers who are using Salesforce activity history integration Details of the specification change:
[Outgoing (not available)] or [Incoming (not available)] will be displayed at the beginning of the subject line of the activity history for missed outgoing calls and missed incoming calls..
Reasons for the change:
The reason for the change
To make it easier to distinguish between call history and absence history without having to expand the activity history in Salesforce
- This does not apply to the MiiTel response history before the specification change.