Using the full-text search feature, you can search the call history by username, call memo, keywords, comments, results of speech recognition, call duration, etc. displayed on the Call History page.
Full text search can be used from any page in MiiTel Analytics. You can choose to search by speech recognition results only or entering information with more detail to search.
Search call history using only words in the speech recognition results
You can search the call history based on keywords that were spoken during the call.
- Set the words you want to search in the search box located at the top of the screen.
- Press Enter on your keyboard and the search results will be displayed as shown below.
Search call history by entering information with more detail
You can also search the call history by entering more information such as username, call memo, keywords, comments, results of speech recognition, call duration, etc. If you want to search by this way, click [▼] in the search box to display the search conditions shown as below. After you have entered all of the necessary information, click Search to see the results.