Full-text search

With the full-text search feature, you can search for calls or meetings by entering the username, call memo, keywords, comments, speech recognition results, call duration, etc.

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You can use this feature from anywhere in MiiTel Analytics. You can search by the following ways.

  • You can't do a search by combining the following fields.
    • Type
    • Fields that are marked as Call only
    • Fields that are marked as Meeting only
  • You can only search one word in Comment.
  • You can search with multiple words by using the following search conditions.
    • OR search: Type "|" to separate each word 
    • AND search: Enter spaces to separate each word
    • Search by excluding specific words: Add "-" to the word you wish to exclude from the search. (Example: If you enter "appointment-outsource", you can search for call histories that include "appointment" and do not include "outsource" in the speech recognition results.)

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