You can switch to the flow view in the response history list. When in flow view, you can check the following details.
- From which user to which user an extension transfer was made
- When multiple actions are set in the incoming call rule, during "which action", "which user" of "which group" answered. user" of "which group" responded during "which action"
- When multiple actions are set in the "Incoming call rule" , during "which action" the call was hung up
- In MiiTel Analytics, click [Answer History List] .
- Click the View Flow button in the upper right corner of the screen.