Flow display of response history list

You can switch to the flow view in the response history list. When in flow view, you can check the following details.

  • From which user to which user an extension transfer was made
  • When multiple actions are set in the incoming call rule, during "which action", "which user" of "which group" answered. user" of "which group" responded during "which action"
  • When multiple actions are set in the "Incoming call rule" , during "which action" the call was hung up
  1. In MiiTel Analytics, click [Answer History List] .
  2. Click the View Flow button in the upper right corner of the screen. list6.png

 

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