There are cases you don't want the call history for some phone calls to be included in the dashboard aggregation, like test calls, role-play, or phone calls for training purposes. This page explains how to exclude the call history from the dashboard aggregation.
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How to exclude a call history from the dashboard aggregation
You can exclude the call history from Call History or Call History List in MiiTel Analytics. From the call history list, you can exclude multiple call histories including missed outgoing or incoming calls from the dashboard aggregation.
- Click Call History
in MiiTel Analytics. - Select the call history you wish to exclude from the aggregation.
- Click Operation > Exclude from aggregation
- The call history has been excluded from the aggregation. The message "Excluded from aggregation." will appear on the call history.
- Click Call History List in MiiTel Analytics.
- If you see Switch to new Call History List on the top-right, click that link to go to the new call history list. (If you see Switch to old Call History List, you may go to the next step.)
- Check all call histories you wish to exclude from the aggregation.
- Click Operation > Exclude from aggregation
- On the confirmation message, click OK.
- Click Call History List in MiiTel Analytics.
- If you see Switch to old Call History List on the top-right, click that link to go to the old call history list. (If you see Switch to new Call History List, you may go to the next step.)
- Check all call histories you wish to exclude from the aggregation.
- Click Operation > Exclude from aggregation
- On the confirmation message, click OK.
How to reinclude the call history in the dashboard aggregation
- Click Call History in MiiTel Analytics.
- Select the call history you wish to reinclude in the dashboard aggregation.
- Click Operation > uncheck Exclude from aggregation.
- The selected call history is now included in the dashboard aggregation. The message "Excluded from aggregation." will disappear from the call history.