Speech recognition

The speech recognition feature transcribes phone calls recorded with MiiTel. With this feature, you can check the summary which includes the important parts generated from the speech recognition results.

Also, you can check the conversation details from the transcript or use it to create meeting minutes.

If there are words that are difficult to be transcribed, you can use User dictionary for speech recognition. With this, the speech recognition results will become more accurate. (User directory is only available for Japanese words.)

Contents

Check the speech recognition results

You can check the speech recognition results from the call history.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click headphones-solid__1_.svg Call History.
  3. Click Speech recognition tab.

speechrecognition_tab_July2023.png

  NOTE

  •   If you click the Without fillers tab, you can check the speech recognition results without fillers, such as "Uh..." or "Hmm" and more. (Currently, speech recognition results without fillers are only available for Japanese conversations.)
  •   You can click the arrow (on the left) to close the call histories, so you can see the speech recognition results easily.

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  •   You can also mask a credit card number displayed in the speech recognition results. (Currently only available for Japanese customers.)

Check the audio from the speech recognition results

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click headphones-solid__1_.svg Call History.
  3. Click the Speech recognition tab.
  4. Click the time displayed on top of the speech bubble.

eng_talkbubble_time.png

  1. Click ▶︎.

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Check the summary

From the results, statements (speech balloons) containing vocabulary and phrases that are predicted to be important will be extracted as a summary. The importance ratings are determined by scoring the vocabulary and phrases spoken in phone calls within the same company ID. 

You can use the summary to create meeting minutes or share the conversation details with other members.

If Minutes (Beta) is enabled, the meeting minutes (created by ChatGPT) will be automatically generated for a phone call that lasts longer than three minutes.

  1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
  2. Click headphones-solid__1_.svg Call History.
  3. Click the Speech recognition tab.
  4. Click the Summary tab.

callhistory_chatGPT_July2023.png

  IMPORTANT

  •   Regarding this feature, the names of the speakers and speech recognition results (full chat transcript) will be sent to ChatGPT to create the meeting minutes for each category automatically.
  •   If you experience any errors, click Retry.
  •   If you want to copy the minutes, click Copy to clipboard.
  •   Contact us or customer success if you want to disable or enable Minutes (Beta). After we receive your inquiry, we will change the settings within three business days.

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