The speech recognition feature transcribes phone calls recorded with MiiTel. With this feature, you can check the summary which includes the important parts generated from the speech recognition results.

Also, you can check the conversation details from the transcript or use it to create meeting minutes.

If there are words that are difficult to be transcribed, you can use User dictionary for speech recognition. With this, the speech recognition results will become more accurate. (User directory is only available for Japanese words.)

Check the speech recognition results

You can check the speech recognition results from the call history.

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
2. Click Call History.
3. Click Speech recognition tab.

Check the audio from the speech recognition results

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
2. Click Call History.
3. Click the Speech recognition tab.
4. Click the time displayed on top of the speech bubble.

4. Click ▶︎.

Check the summary

From the results, statements (speech balloons) containing vocabulary and phrases that are predicted to be important will be extracted as a summary. The importance ratings are determined by scoring the vocabulary and phrases spoken in phone calls within the same company ID. 

You can use the summary to create meeting minutes or share the conversation details with other members.

If Minutes by ChatGPT (Beta) is enabled, the meeting minutes (created by ChatGPT) will be automatically generated for a phone call that lasts longer than three minutes.

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
2. Click Call History.
3. Click the Speech recognition tab.
4. Click the Summary tab.