Configuring incoming call rules using queuing

If you use the

queuing setting, you can place a customer on hold until an operator is available to until the operator is available. If the operator is not available after this queueing time, you can set up incoming call rules such as automatically transferring the customer's line or hanging up with an announcement.

Setting procedure

  1. Queuing settings
  2. Incoming call rule setting (set how to receive incoming calls)
    ・Play voice guidance after queuing
    ・Automatic forwarding to another phone number after queuing.
    ・Call a specific group after queuing
  3. .
  4. Set incoming call rule to filter

1. Create queuing

First, we create a queueing.

First, create the queueing. Since the settings and changes of the queueing will be reflected at around 3:30 a.m. the next day across the date, please create the queueing well in advance.

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For more information on how to create a queueing, please see Queueing Management.

2. Incoming call rule setting (setting how to receive incoming calls)

Set up so that queuing is applied to incoming calls. Also, unanswered incoming calls after the queuing waiting time has elapsed

3. Set the incoming call rule as a filter

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Set the filter to execute the created incoming call rule on the incoming call to which phone number and when to execute it.

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  1. In MiiTel Analytics [Settings]__________2019-10-01_18.33.51.png.
  2. Click Filter Settings.
  3. Click [ + Create a new filter] and configure the settings as shown below.

incomming_rule7.png

  1. Click "Save".

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