1. MiiTel Support
  2. Call history

How to download the response history audio

Specific call history audio can be downloaded from the call history and stored and managed by the customer's organization.

To download the following response history audio, the user must be granted the [Response history audio download] permission. Only users with administrative privileges can set this permission.
  1. In MiiTel Analytics [Response History]__________2019-09-30_19.19.59_2.png.
  2. Select the response history you want to download by clicking on it.

__DL_1. png

  1. Click "Download Audio" from the "Action" button on the upper right of the waveform graph.

__DL_2. png

  1. The audio data will be downloaded in m4a format.
  • If [Download Audio] is not displayed, your account may not have permission to [Download Answer History Audio]. If you have administrative privileges as a user, please visit Please check the various service privileges.
  • Click [Download Audio] while holding down the Shift key to download the audio in wav format.
  • The default retention period for audio data is until the end of the month following the month in which the recording was made (e.g. a call from April 1 - 30 can be viewed, played and downloaded until May 31). If you wish to store your data in MiiTel Analytics for a longer period of time, you will need to subscribe to the Big Data Pack. For more information, please contact your sales representative or support.
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