Download Call History list as CSV

The call history list can be downloaded in CSV format by month or for a specific period, which can be used by customer organizations to conduct their own analysis.

Contents

Only users who have the permission to Export call history as csv in Service Permission Settings can create or download the call history list in CSV format. Users with manager role can only change the settings of this permission. 

How to output in CSV format

  1. Click Call History List __________2019-10-01_18.34.44.png in MiiTel Analytics.
  2. From the upper right corner of the page, select the display style of the call history you wish to download.
  • table-solid.svg : Download call history in list display
  • __________2020-12-15_17.56.01.png: Download call history in flow display
  1. Click Call History List Download in the upper right corner of the screen.

  2. From the screen displayed below, please change the settings.

CallHistoryList8.png

1Period: Set the period of the call history you wish to export.

2Encoding: Select the character encoding for the CSV file.

3Locale: Set the language of each description in the CSV file (Japanese or English).

If you specify a period that includes Today or the date of the day, the CSV file will be including the history record registered in the Call History List at the time you click [+ Create].
  1. After the setup is finished and clicked [+ Create], you will go to the Storage page.
  2. When the Processing state changed from Waiting to Completed, click cloud-download-alt-solid.svg to download the CSV file.

CSV_DL2.png

  • Depending on the period you specify, it may take some time for the CSV file to be created. In this case, you can set up an e-mail notification as to when the process is completed, you will be notified.
  • To check the process state on the storage page, click sync-alt-solid.svg on the upper right corner of the screen and refresh the page from time to time.

Name and contents of each column in the CSV file

The information included in the CSV differs between the list and flow display. Following below is the information included for each CSV.

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