You can download the call history list for a specific time period in CSV format from MiiTel Analytics. Customers can use the data in the CSV file as a guide for analyzing calls or making business strategies.
Contents
IMPORTANT
- Only users who have permission to download the call history as CSV, according to Permission settings for MiiTel services, can create and download the CSV of the call history list. Also, only users who have administrative privileges can change the permission settings.
The difference in the CSV between the new and old call history list
The CSV file will show the data of call histories in the order of the starting date and time of the call. Also, the data for each field is different for the new and old call history.
| Field | New call history | Old call history |
|---|---|---|
| Ordering | Descending order by when the call started | List display: Order by the data created Flow display: Ascending order by when the call ended |
| Sequence ID for the history of transferred calls |
Code after "--fwd:" |
Example: |
| User name for internal calls | User name of the user who received the internal calls | User name of the user who started the internal calls |
| Account name for the history of group internal and group transferred calls |
User name: Unknown contact Account name: Unknown company Contact person name: Unknown company |
Group name will be displayed |
| History of internal call transfer |
User name: User name of the user who received the transferred call
<List display>
<Flow display>
|
User name: Call forwarding
<List display>
<Flow display>
|
| History of automatic call forwarding | Call to: Phone number that received the automatic call forwarding | Call to: Phone number that received the transferred call |
| Keyword (language) | Hiragana (if you are using Japanese keywords) | Katanaka (if you are using Japanese keywords) |
| Keyword for the history of outgoing calls | Keyword (user): User's keyword Keyword (account): Account's keyword |
Keyword (user): Account's keyword Keyword (account): User's keyword |
| Number of silences | Whole number | Number up to one decimal place |
| Number of overlaps | Whole number | Number up to one decimal place |
| Number of rallies | Whole number | Number up to one decimal place |
| History of predictive dialer | Call times: Call start time to the call end time | Call times: Time from when the user answered to the call end time |
| When the same phone numbers are registered to Contacts | The phone number with the most updated information will be included in the file. | The phone number that has an exact match and the number that is registered first to Contacts will be included in the file. |
How to download the call history list in CSV format
- Click Call History List
in MiiTel Analytics. - Click Switch to new Call History List or Switch to old Call History List in the upper right of MiiTel Analytics to see the type of the call history list you wish to download in CSV format.
- Choose the display type of the call history list by clicking the following buttons.
-
: Download call history in list display -
: Download call history in flow display
-
Click Call History List Download in the upper right corner of the screen.
- From the screen below, please change the settings.
1Period: Set the period of the call history you wish to include in the CSV file.
2Encoding: Select the character encoding for the CSV file.
3Locale: Set the language of each description in the CSV file (Japanese or English).
NOTE
- If you specify a period that includes Today or the date of the day, the CSV file will include the history records registered in the Call History List at the time you click [+ Create].
- After you set the above, click [+ Create]. Next, you will go to the Storage page.
- After the Processing state changes from Waiting to Completed, click
to download the CSV file.
NOTE
- Depending on the period you specify, it may take some time for the CSV file to be created. In this case, you can set up an email notification to get notified when the download is ready.
-
To check the process state on the storage page, click
on the upper right corner of the screen and refresh the page from time to time.
Name and contents of each column in the CSV file
The information in the CSV differs between the list display and flow display. The following information is going to be included for each CSV.