Parent sequence ID: An ID assigned to the parent call; the same Parent sequence ID is used for the same series of call history.

Sequence ID: An ID assigned to each call history in MiiTel Analytics (used to save the sequence of PBX side process and other processes such as analytics and front desk).

Previous sequence ID: Sequence ID of the previous action (blank if there was no previous action).

Call type: Type of calls.

・play: Indicates that the sound set in the incoming call rule has been played

・outbound: Outbound call/Outbound call (No Answer)

・incoming: Incoming call/Incoming call (No Answer)

・forward: Call forwarding/Automatic transfer

・internal: Internal call

・read: When IVR is set, an indication that the caller has pushed the number according to the voice will be done. (This is the method of playing the voice to accept DTMF push along with playing the voice used during IVR, etc.)

Method: Details of call type.

・PLAY_ACTION: Play sound

・OUTBOUND: Outbound external call

・INBOUND: Incoming external call

・INTERNAL: Internal call

・INTERNAL_ATXFER: Internal transfer

・AUTO_TRANSFER: Automatic transfer

・AUTO_RECORD: Answering machine

・READ_ACTION: Push number by IVR

・PREDICTIVE: Predictive call

Action / Action key / Action value will be displayed as follows, depending on the call type

<Normal calls/Group call transfer>
Action: group
Action_key: Group ID for received/transferred calls
Action_value: The name of the group that received the incoming call is displayed

<When transferring a call to an individual extension number>
Action: user
Action_key: User ID of the other person (transferred calls)
Action_value: User ID

<DTMF(READ)>
Action: dtmf
Action_key: dtmf number
Action_value: dtmf number

<For queuing>
Action: queue
Action_key: queue ID
Action_value: Name of queue

User name: Name of the user who answered the call.

Call from: Caller's phone number.

Call to: Other person's phone number.

Dial begin time: Time the dial has started.

Call begin time: Time the call has started. Blank for missed calls of outbound and inbound calls where no call was made.

Call end time: Time when the call ended.

Account name: The name of the account (name of company).

Contact person name: The name of the representative for the company.

File name: The name of the audio file (m4a format), which was downloaded from MiiTel Analytics.

Call memo: Memo of the call that was set up in history.

Keywords (Operator): Keywords spoken by the user (Parentheses: number of times).

Keywords (Customer): Keywords spoken by the customer (Parentheses: number of times).

Overall: Overall score.

Number of silences: Number of silences.

Number of overlaps: Number of overlaps.

Talk:Listen: Ratio of the time between the user was talking (Talk) to the time the other person was talking (Listen).

Fundamental frequency (Operator): User's frequency (Unit: Hz).

Fundamental frequency (Customer): Customer's frequency (Unit: Hz).

Intonation strength (Operator): Intonation strength of the user.

Intonation strength (Customer): Intonation strength of the customer.

Speech rate (Operator): User's speech rate (characters per second).

Speech rate (Customer): Customer's speech rate (characters per second).

Speech rate (Operator - Relative): The rate at which the user is speaking faster or slower than the customer.

Speech rate (Customer - Relative): The rate at which the customer is speaking faster or slower than the user.

Number of Rallies: Number of times the speaker has switched.