If you experience audio interruptions during a call, please try each of the following solutions, including checking your network and headset.
Use a USB-connected headset of the recommended type.
Wireless headsets (e.g. Bluetooth) and earbud microphones are susceptible to ambient signal congestion, so we recommend using a headset with a wired (USB) connection. We recommend a USB-connected headset (made by Logitech) with noise-cancelling functionality for around $2,000-$3,000.
We also recommend using a headset with a USB connection.
Check if there are any problems with the connection between the headset and your computer.
Check for problems with the connection between the headset and the computer
Sound loss can be caused by contact or connection between the computer and the headset.
To determine the cause of the problem, first disconnect the headset from the computer and test the call using the computer's built-in microphone and speakers.
To determine the cause, first remove the headset and test the call with the computer's built-in microphone and speakers.
Network reduces congestion.
Congestion on your network may be causing problems with call quality (speed, latency and jitter: variations in the time it takes to reach you). If this is the case, here is what you can do.
If the above does not resolve the issue, there may be a problem with the performance of the network equipment that makes up your network, or with the speed of your Internet connection. If this is the case, please contact your organization's network administrator with a copy of the
050-5212-6308 : Calling from MiiTel is free of charge) to check if you can hear the voice guidance and if your voice is transmitted to the other party.