2019 Release Notes

November 28

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  • We are now able to integrate Amazon S3 with MiiTel. For more details, please check Amazon S3 integration.

November 14

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  • MiiTel Mobile Android version now allows you to register response notes.

October 29th

  • MiiTel Mobile iOS version v1.5.0 has been released. A new feature is the ability to register caller notes.
  • September 20th

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    • You can reorder the created filters by dragging & amp; drop to change the order.

    September 19th

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    September 5th

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    • Connection to Salesforce's Sandbox environment is now supported. For details, please refer to Salesforce.com Connectivity.
    • The maximum number of registered response memos has been changed from 25 to 100. For details, please refer to Creating a response memo.
    • The status display function has been released. This allows you to check if a call is available before performing an operation when transferring or making an extension call. For details, please refer to Calling from a list of users and contacts.

    August 28

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    • The date and time items in the CSV file download function have been unified to ISO 8601 format.

    August 11

    July 31

    • We've enhanced the filtering feature in the dashboard to allow you to filter by any time period (From-to). Also, you can now specify multiple call types and response notes. For more details, please refer to Reviewing Call Data Trends (Dashboard).

    July 29th

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    • We have added a function to register "Dial start time", "Call start time", and "Call end time" to the Salesforce activity history registration function. For details, please refer to Salesforce.com Activity History Registration.

    July 8

    June 24

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    June 10

  • We've added a user and contact screen to MiiTel Phone. For more information, please see Making a call with MiiTel Phone.

May 7

  • We've redesigned the dashboard and released a personalized dashboard screen. For details, please refer to Reviewing Call Data Trends and Data (Dashboard). Please note that the old dashboard screen will be discontinued after one month (6/7).
  • Upgraded the display of the phone number to identify which number is the incoming call. For details, please refer to Receiving a call.
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  • Modified to display the source and destination phone numbers on the call history list screen. For details, please refer to History.
  • Added the ability to disable the incoming popup feature in Salesforce (Lightning Experience). For details, please refer to Using the Lightning Experience version.

April 25th

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  • We've released the official version of our mobile app (iOS). For more information, please see Use on Smartphones.

April 12

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  • Upgrades have been made to display the company name and contact person name when the incoming call matches a pre-registered contact. For more details, please refer to Getting a Call with MiiTel Phone.

April 8

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  • We've released a desktop application. For more information, please see Using the Desktop Application.
  • Modified the keyword extraction results to include the speaker (operator or customer) output.
  • Added filler (stuttering "uh", "ah", etc.) removal to speech recognition results.
  • We have released a new feature that allows you to unlock your account from the admin screen if you have made a mistake with your password multiple times in a row and your account is locked. For details, please see Change Password and Unlock.

March 18th

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  • Improved the sound quality of recorded audio.

March 17

  • Improved the response history download function to include the response memo in the downloaded CSV file. For details, please refer to History.

March 15

  • Voice recognition feature (beta version) is released. For details, please refer to View Individual Call Analysis Results (Call History).
  • March 8

  • We have released an outgoing call-only mode. For more information, please see MiiTel Phone Options Settings.
  • We have released the ability to change the caller ID and automatic blocking settings. Please refer to Caller ID Settings for more details.
  • Added output of silence and covered areas. For details, please refer to Confirmation of Individual Call Analysis Results (Answer History).
  • You can now change the prefix number. For details, please refer to Prefix Number.
  • February 4th

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    • We've released the ability to manage your contacts. For more information, see Contacts.
    • Changed the download function of the response history to include the analysis results. Please refer to History for details.
    • Improved the method of calculating inflection, and changed the scale to make it easier to compare.

    January 31

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    • We have released a function to restrict the source IP address. For details on how to set this up, please refer to Setting the IP addresses that can be connected.
    • To enhance security, we have released a new feature that temporarily locks the password when it is wrong multiple times in a row.

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