Salesforce editions that can be integrated with MiiTel

Salesforce editions that can be integrated with MiiTel are the following.

  Essential Professional Enterprise Unlimited Lightning
Platform
Starter/Plus
Performance

Developer
Edition

Install MiiTel Phone to Salesforce *1
Click to call
Pop-ups for incoming calls 
Retrieve records *2 × ×
Save activity history *3 × ×

*1: Please refer to Step 5: Salesforce Softphone Deployment for setup instructions.
*2: Please refer to Step 1: Salesforce Integration - Basic Settings for setup instructions.
*3: Please refer to Step 2: Salesforce Activity History Integration for setup instructions.

  • You cannot integrate the information from Leads with Salesforce Platform, due to restrictions of the product.
  • You cannot use MiiTel for Salesforce with Experience Cloud (formerly known as Community Cloud) and Marketing Cloud.

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