Salesforce editions that can be integrated with MiiTel are the following.
| Essential | Professional | Enterprise | Unlimited | Lightning Platform Starter/Plus |
Performance |
Developer |
|
|---|---|---|---|---|---|---|---|
| Deploy MiiTel Phone to Salesforce |
○ | ○ | ○ | ○ | ○ | ○ | ○ |
| Click to call | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
| Pop-ups for incoming calls |
○ | ○ | ○ | ○ | ○ | ○ | ○ |
| Retrieve records |
× | × | ○ | ○ | ○ | ○ | ○ |
| Save activity history |
× | × | ○ | ○ | ○ | ○ | ○ |
| MiiTel for Salesforce | × | × | ○ | ○ | ○ | ○ | ○ |
- You cannot integrate the information from Leads with Salesforce Platform, due to restrictions of the product.
- You cannot use MiiTel for Salesforce with Experience Cloud (formerly known as Community Cloud) and Marketing Cloud.