Group Calls

Group Calls is a feature that allows a third person from the same organization to join the call.

For example, when an account sales representative is on the phone with a customer and receives a technical question from the customer, the technical sales representative can join the call to provide an explanation to the customer.

For a feature that a third person can give advice to the caller without the other person on the line hearing the details, please use the whispering feature.

Contents

  • From this feature, only 1 other user can join the call.
  • This feature is not for inviting users outside your organization (Not a Conference call feature, conference call, etc.).
  • The conversation of all participants is recorded and displayed in the speech recognition results (transcription). However, the current specification does not specifically classify more than two speakers.

How to do group calls by searching from the Users list

How to do group calls by entering the extension number

You can also make group calls by dialing 77.

  1. The user making the group call (the person joining the call) dials 77 on the MiiTel Phone.
    (You may follow the same instructions by Wide mode.)

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  2. Following the automatic voice guidance, enter the extension number of the user and # on the keypad to make a group call.

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