This feature allows you to listen to calls that are being handled by other users.
You can listen to staff members handling calls during the training program in real-time, and provide feedback to them immediately after the call is over.
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How to start monitoring from the Users list
1Click Menu > Users.
2Click the user (who is on the call) you wish to monitor.
3Click Start monitoring.
4The username and extension number of the user will be displayed, and you will be able to listen to the user's conversation.
(To finish monitoring, click End call.)
1Click Menu > Users.
2Click the user (who is on the call) you wish to monitor.
3Click Start monitoring.
4The username and extension number of the user will be displayed, and you will be able to listen to the user's conversation.
(To finish monitoring, click End call.)
How to start monitoring by entering the extension number
Monitoring can also be done by dialing 99 then entering the extension number of the user to be monitored.
- Use the keypad or keyboard to enter 99.
- Click Call.
- Following the automatic voice guidance, enter the extension number of the user to be monitored and # on the keypad.
- Monitoring has started.