Monitoring

This feature allows you to listen to calls that are being handled by other users.

You can listen to staff members handling calls during the training program in real-time, and provide feedback to them immediately after the call is over.

Contents

You will need to be authorized from MiiTel Phone settings to use this feature.

How to start monitoring from the Users list

How to start monitoring by entering the extension number

Monitoring can also be done by dialing 99 then entering the extension number of the user to be monitored.

  1. Use the keypad or keyboard to enter 99.

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  1. Click Call.
  2. Following the automatic voice guidance, enter the extension number of the user to be monitored and # on the keypad.
  3. Monitoring has started.

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