Keyword settings

In the keyword setting screen, you can set the keywords for extraction to perform keyword extraction using speech recognition.

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Contents

Set Keywords

  1. In MiiTel Analytics [set] __________2019-10-01_18.33.51.png.
  2. Click [Keywords].

  3. Click [Keywords].

    Enter one word per line in hiragana that you want to set as a keyword, and click the [Register] button. For example, you can register a product name, a company name, or a keyword used in telephone sales.

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    __________2019-10-08_18.39.00.png

When including long sounds, please enter them in common notation such as "mi-teru", "se-lus", "tokyo", and "osaka".
  • The keywords you set will be reflected immediately, and the keywords will be extracted from the call after setting. The keywords you set will be reflected immediately, and the keywords will be extracted from the calls after they are set.
  • You can register up to 100 characters per keyword.
  • You can register up to 100 characters per keyword.
  • You can register up to 100 characters per keyword.

Confirmation of searched keywords

Registered keywords searched during the call and after the call content analysis is completed will be displayed on the "Answer History" screen.

key_1. png

A. Time: The duration of the call where each keyword was uttered. Click on the time to play the audio from that call point.

B. Keyword: The keyword that was spoken during the call. The number of times the keyword has been searched for is displayed at the top

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C. Keyword Speaker: Shows whether the searched keyword was spoken by the user or the business partner.

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