If you add a voicemail setting in the incoming call rules, callers can leave a message when the operator is not available, especially after business hours.

1. Prepare the audio file

First, prepare the audio file for your voicemail.

After you prepared the audio file, upload it to MiiTel Admin as described in Uploading an audio file to MiiTel.

2. Setting up the voicemail

Next, set up the voicemail on MiiTel Admin so the phone can record messages from the caller.

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
2. Click  Open MiiTel Admin on the top right of the page.
3. Click Incoming > Voicemail settings.

4. Click Add new voicemail setting.

  IMPORTANT

•   If you want to edit or delete the existing voicemail setting, please read the following instructions.

• To edit: Click    > Edit. After you edit, click Save. 
• To delete: Click    > Delete. Click Delete after you checked the details from the confirmation screen.

• If the voicemail setting is deleted, the corresponding incoming call rule and the filter will also be deleted.

1. In Name, enter the name of the voicemail setting so you can identify the voicemail.
2. In Maximum voicemail length (seconds), enter the recording time of the voicemail. (You can set this from 10 to 180 seconds.)

1. Click Save.

3. Set the voicemail feature to the incoming call rule

Set the voicemail settings and announcements in the incoming call rules. By setting this feature to the incoming call rule, callers can listen to the voicemail and leave a message.

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
2. Click  Open MiiTel Admin on the top right of the page.
3. Click Incoming > Incoming Call Rule.
4. Click Add new incoming call rule.

1. Enter the name and description of the incoming call rule as shown in the figure below. Next, set up Action 1, which will allow the voicemail to be played first for this setting.

1Enter the name of the incoming call rule.

2Enter the description of the incoming call rule.

3In Action 1, select Play sound, then set the audio file to be played in Filename.

4You will have to insert another action, so click .

1. Next in Action 2, select Voicemail then select the voicemail setting to be used in Voicemail name.

1. After you set the incoming call rule, click Save.

4. Set the filter to the incoming call rule

Configure the filter settings to decide which incoming calls will activate the incoming call rule and when the rules will be activated.

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
2. Click  Open MiiTel Admin on the top right of the page.
3. Click Incoming > Incoming Call Filter
4. Click Add new incoming call filter.
5. Setup the filter to choose when the incoming call rule will be activated. Below are examples.

• Work days
• Non-working days
• Specific day of the month

To see the list of holidays, go to Incoming > Holiday List.