Set up the voicemail for incoming calls

If you add a voicemail setting in the incoming call rules, callers can leave a message when the operator is not available, especially after business hours.

Contents

  1. Prepare the audio file
  2. Setting up the voicemail
  3. Set the voicemail feature to the incoming call rule
  4. Set the filter to the incoming call rule

1. Prepare the audio file

First, prepare the audio file for your voicemail.

After you prepared the audio file, upload it to MiiTel Admin as described in Uploading an audio file to MiiTel.

  IMPORTANT

  •   Please prepare the audio file by yourself. The format of the data must be Wave (.wav) or MP3 (.mp3).

2. Setting up the voicemail

Next, set up the voicemail on MiiTel Admin so the phone can record messages from the caller.

  1. Log in to MiiTel Admin.
  2. Click Incoming > Answering Machine
  3. Click Add new voicemail setting.

voicemail_1.png

  IMPORTANT

  •   If you want to edit or delete the existing voicemail setting, please read the following instructions.
  • To edit: Click  ellipsis-v-light__1_.svg  > Edit. After you edit, click Save
  • To delete: Click  ellipsis-v-light__1_.svg  > Delete. Click Delete after you checked the details from the confirmation screen.
voicemail_2.png
  1. In Name, enter the name of the voicemail setting so you can identify the voicemail.
  2. In Maximum voicemail length (seconds), enter the recording time of the voicemail. (You can set this from 10 to 180 seconds.)

__________2022-02-09_11.11.32.png 

  1. Click Save.

3. Set the voicemail feature to the incoming call rule

Set the voicemail settings and announcements in the incoming call rules. By setting this feature to the incoming call rule, callers can listen to the voicemail and leave a message.

  1. Log in to MiiTel Admin.
  2. Click Incoming > Incoming Call Rule
  3. Click Add new incoming call rule.

voicemail_3.png

  NOTE

  •   If you wish to set the voicemail to the existing incoming call rule, click  ellipsis-v-light__1_.svg  > Edit, then set up the voicemail. 
  1. Enter the name and description of the incoming call rule as shown in the figure below. Next, set up Action 1, which will allow the voicemail to be played first for this setting.

voicemail_4.png

1Enter the name of the incoming call rule.

2Enter the description of the incoming call rule.

3In Action 1, select Play sound, then set the audio file to be played in Filename.

4You will have to insert another action, so click __________2021-07-14_21.44.43.png.

  1. Next in Action 2, select Voicemail then select the voicemail setting to be used in Voicemail name.

voicemail_5.png

  1. After you set the incoming call rule, click Save.

  NOTE

  •   If you want to first set the call to allow a specific group of members to pick up the incoming call before the call sends to the voicemail setting, set Call all users in a group for Action 1. Then set Play sound for Action 2 and Voicemail for Action 3.

voicemail_6.png 

4. Set the filter to the incoming call rule

Configure the filter settings to decide which incoming calls will activate the incoming call rule and when the rules will be activated.

  1. Log in to MiiTel Admin.
  2. Click Incoming > Incoming Call Filter
  3. Click Add new incoming call filter.
  4. Setup the filter to choose when the incoming call rule will be activated. Below are examples.

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