Incoming Rule Management

Incoming call rule is a rule to decide how to receive an incoming call when you receive an outside call. In the Incoming call rule management, you can create multiple incoming call rules suitable for your usage situation such as business hours or after business hours.

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When you set up the incoming call rules, you need to set up a group to receive incoming calls, so please create a group in advance. Please create the group in advance.

The incoming rules you've registered won't take effect until you set the filter.
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Contents

Set an Incoming Rule

  1. In MiiTel Analytics [configure] __________2019-10-01_18.33.51.png.
  2. Click Manage Incoming Rules.

  3. Click [+Add New Incoming Rule] button.

    Click the [+Add New Incoming Rule] button.

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  1. Enter the required information in the form that appears.

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Action: Register how the PBX will behave when an incoming call is received.

Action: Register how you want the PBX to behave when an incoming call comes in, such as playing a sound, ringing a specific group, or accepting a button input.

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Button input: This is displayed when [Play audio and accept button input from the user] is selected in the action. For details on how to set this up, please see Setting Example 3: Sorting incoming call groups by automatic voice.

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  1. After configuring, click "Save".

Setting example 1 : Ring all users in a group

For example, let's say you want all the phones in inside sales department to ring when a call comes in during business hours on weekdays. In this case, select "Ring all users in group" and select the corresponding group. If you set a timeout period, the system will disconnect if there is no answer after a certain period of ringing.

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Setting Example 2 : Play sound, then disconnect after playback

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For example, if a call comes in during non-business hours, the system will not call the person in charge, but will play an automated voice (e.g., "Thank you for calling. We are sorry, but our business hours are from 9:00 a.m. to 6:00 p.m. Please call back during business hours.") and then disconnect after the call is finished.

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You can't set the same audio file twice in the same incoming rule. If you do, the audio file will be played only in the first action and not in the second one.

Example 3: Auto Voice Destination Group Assignment (IVR)

There will be an additional charge for this setting. If you would like to use this service, please contact your sales representative, customer support or support.

For example, "For English speakers, press 2 . to play an automated sound and ring the sales department if you prefer Japanese, or the international sales department if you prefer English, you can use a combination of the "play sound and accept button input from user" action.

Setting example 4 : Simultaneous ringing of all group users after automatic voice

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For example, you can play a sound like "This call is being recorded to improve the quality of our service. for example, "This call is recorded for quality improvement" and you want to make all inside sales department's phones ring, you can set "Play sound" and "Ring all users in group" together.

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Configuration example 5 : Outside line transfer

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For example, if you call the sales department's phone for 10 seconds, and if there is no answer, the call is forwarded to the sales manager's mobile phone, you can set a combination of "Ring all users in the group" and "Automatic forwarding" functions.

Setting Example 6 : Answering Machine Setting

For example, you can set up an answering machine to display the message "I am unable to answer the phone. To play a sound like "Please record a message after the beep" and then be able to leave a message on the answering machine, combine the "Play sound" and "Answering machine" settings.

Change incoming call rule

  1. In MiiTel Analytics [Settings] __________2019-10-01_18.33.51.png.
  2. Click Manage Incoming Rules.

  3. From the list, click the "Edit" button of the incoming rule you want to edit, and then click "Edit".

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  4. Click the "Save" button after editing.

Duplicate incoming rules

  1. In MiiTel Analytics [Settings] __________2019-10-01_18.33.51.png.
  2. Click Manage Incoming Rules.

  3. From the list, click the Edit button for the incoming rule you want to delete, and then click Duplicate.

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  1. The incoming call rule setting screen will be displayed with "_copy" appended to the end of the incoming call rule name. Set the part you want to change and click the [Save] button.
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    Remove Incoming Rules

    1. In MiiTel Analytics [Settings] __________2019-10-01_18.33.51.png.
    2. Click Manage Incoming Rules.

    3. From the list, click the Edit button for the incoming rule you want to delete, and then click Delete.

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    When you delete an incoming rule, the configured filter will also be will also be deleted at the same time.

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