Change extraction conditions

You can set extraction conditions by "Aggregation Period", "Response Memo", and "Call Type", and view overall and individual totals for call histories and scores that match the specified conditions (Response Memo must be registered in advance in the settings screen. For more information, please see Creating a response memo.

Daily Trends

• You can check the number of calls and call duration by day. Hover the mouse pointer over the numbers to see them.

  

Call duration, call type, and response notes

• This output shows the time of day and time of day when calls were made, and the number of calls is expressed in shades of gray. (Calls straddling 0 minutes per hour are based on the end time of the call.

• Outputs the number of each call type in a donut chart.

• Outputs the number of calls by response memo.
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Aggregate Results by User

• The number of cases by user can be compared numerically.

• Click on a username to see the You can browse your personalized dashboard.
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See individual trends

• This will output a radar chart of trends by individual.

• Outputs the trend by day and the deviation from the average for the entire organization.

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You can refer to the trend and transition by call type and response memo.