Why do I get the error "Please make sure your microphone is connected to your device..." ?

You have received the following message when making an outbound call. You can solve this problem by changing the settings of your headset or the microphone. Please try each of the following solutions.


Check if your microphone (headphone) is connected to your computer

Depending on your computer's sound board, you may receive this message if the microphone is not connected correctly.

  • Please check if you have connected the earphone microphone to the headphone output that does not have the microphone input feature.
  • Please make sure you are connecting to the correct jack.
  • Also, using one of our recommended USB headsets mostly solves this problem.

Allow microphone to have access in your browser

If you accidentally clicked Block on the pop-up that asks for permission to access the microphone (screenshot below), please check the following instructions below to unblock the access.


  1. Open Google Chrome and click on__________2020-12-29_12.13.18.pnglocated in the top right corner of the window and click Settings.


  1. Type microphone in the search box. After the search, click Site Settings.


  1. Click microphone.


  1. Click [▶︎] on .miitel.jp or .force.com in the Block section.


  1. Click Block in Microphone and click Allow.


  1. If there are other websites that require microphone permissions to be set, click [←] then repeat steps #5 - #7.

Make sure the microphone device is recognized and enabled on your computer

Check if the browser recognizes your microphone device

In some rare cases, even if the microphone connection and device driver status are normal, the above error screen (mentioned at the top of the page) may be displayed because the browser is not recognizing the microphone device. For this case, it is possible to manually unblock the device from the settings screen.

  1. Log in to MiiTel Analytics, click the key icon to the left of the address bar.

  2. Set the Microphone section to Allow.


Check if the setting of the microphone in the privacy settings is not turned off

Make sure you have the right microphone configured for MiiTel (If you see an error in the desktop app version).

For Windows 10

  1. From the Start menu, click Settings (the gear icon).
  2. Click System.
  3. Click Sound in the left menu.
  4. On the right screen, click App volume and device preferences.
  5. Make sure the Input for MiiTel Phone is set to the correct device name. If the setting displays as Default, please check if the correct device is set in Input at the top of the screen, next to Master Volume.


Reinstall Google Chrome

It is possible that your settings have been corrupted by using the Google Chrome browser for a long period of time or by using extensions. For this case, please try uninstalling and reinstalling Google Chrome.

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