The other person cannot hear you or the volume of your voice is low

If you have been told by the other person that he or she cannot hear you, or the volume of your voice is too low, please try the following solutions.

Reconnect the headset

Please make sure that your headset is connected correctly. For those using a microphone with a stereo mini-jack connection, please check if the plug is inserted all the way, by pushing and rotating the plug.

Check the volume of the microphone

Please check the computer settings.

Check the connection between the headset and the computer

Sound interruptions can be caused by the contact or connection problem between the computer and the headset.

To determine the cause of the problem, disconnect the headset from the computer and test the call using the computer's built-in microphone and speakers.

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If there may be a problem with your network environment, please also try the solutions in Reduce network congestion or Reduce the load on your computer.

Check the other person's phone

Play the audio of Call History in MiiTel Analytics and check if the voice is recorded. If no problem was found from the recording of the call, the other person may not be able to hear you because the volume on their phone is set too low, the problem with their speakers/headphones that are connected to the phone, or their phone itself is broken.

Test enhanced voice communication

If the problem still occurs after trying with all of the solutions above, it is possible that the voice communication is not functioning smoothly on your network. If this is the case, you can try extending the voice communication from the MiiTel Phone settings.

Before using this feature, please first contact us and inform the problem you are experiencing. We would also like to check your user environment and guide you through the setup procedure. Our support team will be happy to help you to solve the issue.

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