Calls are disturbed by unexpected noise

If you are experiencing unexpected noise during a call, please try each of the following solutions.

Use recommended USB-connection type headset

Earphone microphones have the tendency to pick up surrounding noise. To solve this problem, we recommend customers use USB-connection type headsets. We recommend customers use USB-connection type headsets. We recommend the USB-connection type headset (made by Logicool) with the noise-canceling feature, which costs around 2,000 - 3,000 JPY.

Make sure you are not using your computer's built-in microphone

Please check if the audio input device is set up correctly in your computer settings.

Check the power of the router

  • Unplug the power of your router and then try to reconnect.
  • If you are connecting the router to the power strip or other similar tools, the router may not have enough power to operate, and the functions may become unstable. Please try connecting the router directly to the power outlet.

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