When playing back a recording of a call, the sound sounds choppy.

If you experience interruptions in the recording of your call, it may be due to your network or headset. Please try the following remedies for each possible cause.

Wireless recording

There is a problem with the communication between the wireless headset and your computer

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Wireless headsets and earbud microphones (such as Bluetooth) are susceptible to ambient signal congestion, so we recommend using a headset with a wired (USB) connection. We recommend a USB-connected headset (made by Logitech) with noise-cancelling functionality for around $2,000-$3,000.

We also recommend using a headset with a USB connection.

I'm having problems connecting my headset to my computer

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There is a problem with the connection between the headset and the computer

The sound may be cut off due to the contact or connection between the computer and the headset.

To determine the cause of the problem, first disconnect the headset from the computer and test playback using the computer's built-in microphone and speakers.

Please remove the headset and test the playback using the computer's built-in microphone and speakers.

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If there may be a problem with your network environment, you can use the "Network is busy" and "The computer is overloaded.

The network is congested

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You may be experiencing call quality issues (speed, latency, and jitter: variations in the time it takes to reach you) due to congestion on your network. If this is the case, here is what you can do.

  • Connect using a wired LAN instead of a wireless LAN (Wi-Fi). Compared to Wi-Fi, wired LAN is more resistant to network congestion and tends to provide lower latency communication.
  • When multiple Wi-Fi access points (such as guest Wi-Fi) are available, connect to other access points. If the network is congested, you may be able to avoid congestion by using a less congested access point.
  • If you are using Wi-Fi, disconnect and reconnect once. When multiple access points are installed in an office, in rare cases, communication may have been established with an access point that is far away. In this case, you may be able to connect to a nearby access point by disconnecting and then reconnecting. (For Windows 10, set to Airplane Mode and then cancel. For macOS, select "Turn off Wi-Fi" from the icon in the upper right corner of the screen and then reconnect.

    If the above does not resolve the issue, there may be a problem with the performance of the network equipment that makes up your network, or with the speed of your Internet connection. In this case, please present the "Confirmation of Use" to the network administrator of your organization and consult with them. Please consult with your network administrator.

    • Communication quality can vary from day to day, and even within a day, but speed tests can be conducted to It is possible to quantitatively measure the congestion situation.

    Computer is overloaded

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    If your computer is under load, such as having many browser tabs or applications open, or downloading and uploading large files at the same time, it may affect the call quality. In this case, you may be able to resolve the issue by trying the following workarounds.

    Close unwanted tabs

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  • Close unwanted applications
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  • Close any processes or tasks that are placing a heavy load on the computer (such as updating the OS or applications, or periodically scanning anti-virus software)
  • Restart the computer
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    There is a problem with the router power supply

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    • Please unplug the router power and reconnect it again.
    • If you have connected the router power supply to a table tap or similar, the router may not have enough power to operate and may become unstable. Please connect the router directly to the power outlet.

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