Change password / Unlock accounts

This page details about how to set a new password, especially in cases when a user on your team forgets his or her password. Also, this page provides instructions on how to unlock the account. This is the case when the user cannot log in to MiiTel Phone after attempting to log in multiple times (with the incorrect password).

Contents

Change password

  1. Log in to MiiTel Admin with administrator privileges. 
  2. Click User > User List.
  3. Click  ellipsis-v-light__1_.svg for the user you wish to change the password, then click Edit.
  4. Enter the new password in Password.
  5. Click Save located at the bottom of the screen (Old password will not be displayed, as shown in the below picture).

PW_change.png 

  • Set the password with at least 8 characters.
  • You cannot use special characters for passwords.
  • You can not create a password only with alphabets, or only with numbers.
  • If the user themselves wants to change the password, they can change from Change your MiiTel login password.

Unlock accounts

If a user fails to log in to MiiTel Phone due to entering the wrong password multiple times, they will soon see the error message: "Your account has been locked due to too many failed login attempts. Please contact your organization's administrator to unlock your account." Administrators (Users with administrator privileges) can remove the password lock for this user's account by following steps.

  1. Log in to MiiTel Admin with administrator privileges.
  2. Click User > User List.
  3. Click  ellipsis-v-light__1_.svg for the user you wish to unlock the account, then click Unlock.

PWlock_change.png

  1. On the confirmation screen, click Unlock.

Screen_Shot_2022-01-31_at_13.01.12.png

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