What is MiiTel ?

Welcome to MiiTel!

Here we will show you what you can do with MiiTel. 

 

Receiving and Making Calls with MiiTel

Make calls from your computer or smartphone. The interface is simple and easy to understand, and you don't need to have a phone ready. MiiTel's Click to Call feature allows you to make outgoing calls with a single click, and the incoming call pop-up feature automatically displays customer information when you receive a call. These features can make call operations faster and easier than conventional landline phones.

 

All MiiTel calls are recorded and archived

All calls are recorded and can be stored for a certain period of time (depending on your subscription plan). The recorded calls can be played back at any time for compliance, educational, information sharing purposes. You can access MiiTel Analytics in your browser (Google Chrome is recommended) and use the recorded audio/analysis data for various purposes.

<MiiTel Analytics>

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Analyzing Call Content with MiiTel

MiiTel not only plays back audio recordings, but also quantifies and scores the number of silences & interruptions, talk speed and talk : listen ratio. The scoring rules is customizable.

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Extraction of words 

If you register keywords in advance, the artificial intelligence will pick them up and visualize (1) the time and (2) the speaker (user or client). This can be used to analyze which words lead to the results and what kind of needs the customer has.

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Call transcription and summary text feature (Currently only in Japanese: we can build an transcription engine for each languages with approximately 3,000hrs of calls theoretically)

Transcribe call contents using voice recognition engine. It can also create a summary of the most important conversations.

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