I can't see "MiiTel Phone" in Salesforce

If your MiiTel Phone does not appear in Salesforce, please check each of the following causes.

Call Center Definition File is not set correctly


Please check if the call center definition file is set correctly and if you have selected the correct user to apply the call center definition file. The setting procedure can be found on the following page.

Your edition of Salesforce is not compatible with MiiTel

  • Your Salesforce edition may not be supported for MiiTel Phone integration. Please log in to Salesforce as an admin user and check your Salesforce license and user license in "Settings > Company Settings > Organization Information" on the administration page.
  • This product is not available in Salesforce Community Cloud (product for distributors and end users).

The Salesforce application name you are selecting is incorrect


Please make sure your Salesforce administrator is viewing a different Salesforce application than the one you configured the MiiTel Phone for. If you are using Lightning Experience, please make sure that the application name displayed in the upper left corner of the screen matches the application name configured by the administrator during deployment.


If it is different, you can change it by clicking on the icon with nine dots to the left of the application name.

Screen Cache Remains and is Not Reflected.

In some cases, the settings are not immediately reflected because the cache of the Salesforce side or the browser side remains. In this case, please check again after a while or force reload (Ctrl + F5 key for Windows, Command + Shift + R key for macOS). >R key on macOS) may solve the problem.

Was this article helpful?